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July 2023 by Grace Anderson
The worst experience with a rental car agency I have ever had. Not easy to work with. Not understanding. The worst customer service. It seems like they want to make your day worse if possible.
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June 2023 by Jessica Smith
Found a great price online. The people working were very personable and helpful. We also got an unexpected upgrade. Overall, a great experience. Would use them again.
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June 2023 by Nicholas Di Cerbo
Great choice for quick and efficient rental cars. Moderately priced and the check out process is effortless.
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May 2023 by Sajjad Haider
booked a small truck (tacoma) online. went to pick it up to be told that they don't have the truck and can only offer me a Nissan rogue for 30 dollars a day more.Dear budget, if you dont have a vehicle, don't accept the reservation. If you can't provide the vehicle and have to offer another, don't upcharge for it. Enterprise on the next counter didn't upcharge for providing me with an alternate (and bigger) vehicle. I'm not "choosing" a bigger vehicle, you don't have the one I reserved and you're forcing it on me.Edit: forgot the mention the attitude and the "it'd be nice to let us know" comment when I went with enterprise instead. Excuse me miss, I didn't cancel my reservation. You weren't able to give me the car I reserved and the price I reserved it at.
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May 2023 by Rob Johnson
Was quoted 256.00 for 3 days through hopper but after I turned it in was charged 316.00
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April 2023 by Ted L.
I rented a truck online only to find out they do not have any trucks. I was told their website is messed up. This entire company is messed up. I fill the car up before I returned it but they charged me almost $!00 for fuel. This company is trying to rip people off hoping customers will not notice their corrupt acts.These punk kids working the desk need to be dragged outside and have their asses beat.Budget can fuk themselves. I have disputed the entire charge
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April 2023 by Jill L.
I was wrongly charged $19.06 for fuel. I filled up the car before drop off. The gas stopped at $9.30 and I typically round up my fuel purchases so I added more gas and it stopped again at $9.69. I did not want to overfill so I stopped. I drove to the drop off location which was less than 15 miles (vehicle 35 mpg) and I was wrongly charged for 1.7 gallons at $9.99 a gallon.
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April 2023 by Laurie Easter
People at the counter were very friendly and helpful. Car was perfectly clean. Cars are very close to the counter. Both check-in and return were very quick.
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April 2023 by Theresa Dean
Available vehicle...Upgraded my vehicle, because vehicle I had rented online was not at Airport...Very Courteous and helpful staff. Great Co. To rent or lease a Vehicle from...
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January 2023 by Rose Cheke
Staff at pick up on College Station was great. Very helpful & pleasant. I was surprised when I received my bill in email to see a random charge of $51 which doubled the price of my one day rental. Now I will have to call the company to dispute the charge.
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December 2022 by Myles G.
Sketch fuel charges. Watch out. I parked the rental car, walked immediately to the airport lobby with vehicle key in-hand and proceeded to the Budget Rental desk. I returned the key, asked for a receipt and proceeded to the terminal for departure. I later noticed a $7.99 fuel charge on the receipt. I filled the car before returning and even took a picture of the dash before I got out of the vehicle when I arrived at the rental car lot.
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December 2022 by LaTayna Jessie
Pre-pay was cheap but want do it again. The customer at the Easterwood Airport was great. Will use them again.
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December 2022 by Jasmin Hermetinger
I returned the rental car 14min too late and they charged me a 3/4 of the daily rate for that even tho the terms and conditions state that you have a 29min grace period to bring back the car! When I tried to explain it to them, they just hang up on me and since then I could not reach anyone from there anymore. Super unprofessional!
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December 2022 by Casey Ryback
Unprofessional lol..one man did "all the work" while the other drank a CapriSun and claimed being backed up
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November 2022 by New Covenant Ministries , Bryan, TX
Had a good experience with the staff at Budget. They were helpful and friendly. Also upgraded me to another vehicle when I did not like the one reserved for me. Two criticisms. The car I received was not cleaned well. Smelled like catsup and was dirty on the outside. Also, if you prepay as I did when I booked, if you bring back before the time you reserved, they still charge you the full rental. No refunds! I should have just kept the vehicle but I did not want to inconvenience my friend who was picking me up when I dropped off the vehicle.