Geek Squad offers a variety of tech services and products, providing customers with assistance in areas like repairs and product purchases. Reviews highlight their efficiency and transparency, with technicians quickly diagnosing issues and ordering necessary parts for repairs. For example, a customer appreciated the honesty about their iPhone repair, which led to a faster replacement through Apple Care. The store is also recognized for its helpful sales associates, particularly one named Andy, who guided a customer through purchasing a gaming PC setup. He not only provided valuable advice but also found significant discounts, saving the customer nearly $1,000. Additionally, another technician named Thomas was noted for his quick and friendly service in fixing a laptop. While the parking lot is spacious, some customers pointed out that the business hours listed online were incorrect, noting that the store opens at 11 a.m., not 10 a.m. Overall, Geek Squad is praised for its knowledgeable staff and customer service, making it a reliable choice for tech needs.
Explained problem in laymen’s terms. Very friendly. Excellent job!
February 2025
February 2025
GS came out to look at my ice maker that went south. Quickly diagnosed and ordered part(s) for replacement. My unit is still under warranty — but a $99 fee is charged for service call.
February 2025
I appreciated them letting me know they weren’t the best spot to fix my iPhone, and that I should go through Apple Care for a phone replacement. I was very thankful for the transparency that led to my phone being replaced sooner.
