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March 2024 by janeine s
Diamond is the most kind and personable James Avery employee I have ever met! She was super helpful and made me feel super welcomed!
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January 2024 by clara Harrell
Very Costly
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January 2024 by Ms. H
We just dropped off a charm bracelet which took a few days to add charm but both time long lines need more staff. Should of been quick in and out. just 1 employee working first day and 2 employees second time with longer lines
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November 2023 by denise aboytes
This is my favorite jewelry store I have a James Avery ring on every one of my fingers and my charm bracelets and both my necklaces, number one place to recommend it to anywhere
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October 2023 by Katie Beal
Went in to get my necklace fixed and Lisa got it fixed for me and out the door within 15 minutes!! Her customer service was top notch!
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August 2023 by Dania
Lori is rude as can be. I came to talk about a question I had about my return: I paid in cash for half and with my credit card (AMEX) the other half, but everything was going back to my card? When I asked for clarification about this, she said “okay well what do you want?” Like, I’m sorry? excuse you? What do you mean what do I want? Are you dense? I want an explanation? When I said I didn’t understand why I wasn’t getting some of my purchase back in cash since I originally paid for half of it in cash, she said “why? What don’t you get? It’ll all go back to your card” like girl, get out. She just said if it doesn’t, we’ll have to come back and get accounting involved. Just the fact that she came up to us with an attitude about it all from the get go when I wasn’t even being rude in the first place made the entire experience terrible. I work in customer service and absolutely hate when customers come up to us to complain with an attitude from the get go, so I always try my best to be kind and understanding when I go to ask for clarification/express a complaint - which is what I did here (even when she started getting an attitude because I won’t stoop to her level). Will definitely be monitoring my account.
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August 2023 by Patricia Pedregon
Fantastic jewelry and great employees. All was so pleasant ☺️
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August 2023 by LaTayna Jessie
The atmosphere is pleasant. Customer service was good.
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May 2023 by Chad Eberly
Stopped in here pretty late they were closing not really interested in helping me. 3 girls behind the counter talking until I turn around and stared at all three of them one ran out to assist. Then I made some suggestions to them while checking out, that James Avery should carry some softball related stuff and they insisted that they make some baseball stuff. And I insisted girls don't play baseball they play softball. And the smart-a** behind the counter said girls can play baseball with a rude tone. I said of course they can, my kids play like 20 sports I'm just saying softball is a big sport and you don't have anything for it. I was flabbergasted that I was giving some input for them to pass on to management or corporate to help revenue and was insulted for it. And yeah I spent $400 with 5 minutes to close with no one in the store so be a little grateful next time because when customers don't come in you don't have a job. And also it's very disheartening to hear that Christian store is discontinuing the true Love waits ring.
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March 2023 by Diane Bosquez
When I went into the store .I started looking around. NO ONE came and said anything to me. When I was ready I went to the counter. There were several ladies to talking away. I had to say can I get some help .
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March 2023 by Alex Whitton
I've never experienced bad customer service at James Avery the associate who helped me was very rude the associate that had a nose ring Stephanie she was extremely rude she tossed the receipt to my husband threw the charms on the display she was just extremely rude and unprofessional I've never experienced this before from a James Avery. Stephanie needs some training in customer service or have her soldering jewelry in the back bc she does have a pleasant attitude dealing with customers.
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February 2023 by D W
Helpful, friendly, and very fast despite being packed for Christmas.
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December 2022 by Ernie Bunch
You just can't go wrong with JA fine jewelry. Very helpful employees
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October 2022 by Carolyn McGowan
Excellent service from Marinee. I had a last minute request. She showed southern Texas hospitality and made it happen. Thank you Marinee!
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October 2022 by Rebecca Keefer
Never have to stand in line. Some of cashiers are very friendly and helpfull. A couple of them are not. Gotten lucky to get a friendly one last two visits. It doesn't take much to smile and be kind
