The Fireplace & Patio Shop is a well-regarded business known for its excellent customer service and knowledgeable staff. Customers have shared positive experiences when purchasing items like wood-burning stoves, gas logs, and smokers, noting that the sales representatives take the time to explain various options and demonstrate products. Many appreciate the expertise of the staff, who listen to customers' needs without pushing for upsells. Installation experiences have been mixed; while some customers encountered issues with third-party installers, others praised the in-house installation service for its honesty and efficiency. For instance, one customer mentioned a price reduction during installation due to the smooth process. Additionally, the shop's staff is committed to resolving any issues that arise post-purchase, ensuring customer satisfaction. The store is also recognized for its wide range of products and helpfulness in sourcing specific items, like gas line parts. Overall, The Fireplace & Patio Shop stands out for its dedication to providing quality products and attentive customer care, making it a recommended choice for anyone looking to enhance their home with fireplaces or outdoor patio equipment.
Very professional, delivered on repairing our fireplace and was a great company to work with.
December 2023
Customer service in the store was great. After the purchase they recommended someone to do the installation and it was not a good experience and it was way to much money.
November 2023
This place is great! I needed to get some quick connects for my gas line for my generator and they were helpful and knowledgeable and had the parts!
