Offroad Alliance is a highly regarded business known for its excellent customer service and dedication to its customers. Customers appreciate their willingness to go the extra mile, such as editing orders to switch from ARB to Shrockworks bumpers, even with long lead times of 3-4 months. The team, especially a representative named Thomas Scheliga, is praised for their ability to fulfill orders despite rumors and delays, ensuring customers receive their items. They have successfully sourced hard-to-get products, like a 40-inch Baja Design light bar, even during challenging times like a pandemic. Customers highlight the staff’s helpfulness, with Tom and others offering expert opinions and recommendations without pressure, making every interaction positive. The company also provides outstanding warranty support, replacing items quickly and without hassle. Overall, Offroad Alliance is recognized as a reliable, customer-focused business that consistently delivers great service, quality products, and a friendly experience, earning many customers as "customers for life."
