PetSmart is a large pet supply and services retailer that offers over 10,000 products for a wide range of pets, including dogs, cats, birds, fish, reptiles, amphibians, and small animals like guinea pigs and hamsters. Customers can shop online and pick up their orders at local stores within two hours. Many store locations provide additional services such as dog training, grooming, pet boarding, PetSmart Doggie Day Camp, and pet adoption. The staff are generally friendly and caring, with some customers praising specific employees for their excellent grooming skills and attentive service. For example, groomers like Mariah and Kelsey are highly recommended for their careful and thoughtful work, making pets look and feel great. Customers also appreciate the store's convenience and the opportunity to shop locally, though some mention that prices can be higher than online stores like Amazon or Chewy. Overall, PetSmart is a helpful place for pet owners to find supplies and services, with staff dedicated to making pets look and feel their best.