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March 2024 by BenMaryBeth Thompson
Marked our mailbox as vacant after having lived here for years and had to go through seven different people - last employee had me hand write a note for the mail delivery guy and she allegedly left it on his desk. That’s the level of professionalism here, we’re just not getting mail now.
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March 2024 by Glez M
There is something suspicious going on in this USPS location. My wife lost a very important package (signed by an animator) that she was supposed to have received. They gave her a key to an EMPTY locker. We opened a case and they couldn't do anything about it because they said their system shows it's already been delivered.. The second time, we dropped off a package inside the blue drop bin, but one out of the two packages had no problem, the other one never left their facility and was never even scanned (this is one week ago), went there and they mysteriously didn't have it!? The third time, we are waiting for another package that was scanned and "delivered", and according to the photo they sent us to our email it should be in our PO Box, but our box is empty! We are stuck with our PO Box contract since we already paid for a whole year, but I know for sure I am not getting anything important delivered to/from here anymore and will not renew our PO Box.
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March 2024 by Hannah Rutty
I have never had such an amazing experience at the post office before. Marcus, thank you 1,000,000 times over. They were processing so many people so quickly. I’m grateful for yalls service today!
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February 2024 by Ashi
If you place a mail hold and have to go to the Dutch door, even if it's not currently busy at that time, you will wait a minimum of 30 minutes. Employees are rude and will scoff and laugh at you when you try to get answers to basic questions. Typical government facility. Slow as hell and it seems like employees enjoy making your day more difficult.
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February 2024 by Fransuas Galletti
The worst place. I still have not received my package since February 9, 2024, I was supposed to receive it on February 13, 2024 and it is already February 20 and the last update was on February 9, terrible experience
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February 2024 by Melissa Huerta
We went in for a passport appointment. I thought the appointment was at 11, but it was at 12. Even after the confusion, they still attended us early right then and there! Guys at the desk were kind and respectful?
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February 2024 by Kelly B
Maria will quickly rush you, and shove you aside to keep things moving. She is rude and makes up rules as she goes along. Thankfully the manager, Leeland is great though and addressed my concerns and noted her behavior was not appropriate.
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January 2024 by Alicia Grass
If I could give this place a 0 I would. Everytime I go there there is one chick that refuses my packages. But no one else does. And the "manager" doesn't listen
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December 2023 by Donna M
I have always had a positive experience at this post office. I may have to wait in line with others at times, but that’s life! I do seem to remember more employees being available before our new Postmaster General was appointed, so if the lines are longer, it’s probably not the employee’s fault.
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December 2023 by Chris Lam
Bought stamps from the automated machine and it didn’t come out. I wanted to get a refund but the line was long so I left. USPS is probably one of the worst ran organization. Lines are always long.
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December 2023 by Kevin Svidlow
If I could give 0 stars I would. I put too many packages in their drop box during business hours so I had to go into the main center of the office and I got cut in line and ignored by other customers and employees. I won’t ever come here again for anything. I’ll choose other locations.
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December 2023 by B. Winings
I spoke to Mrs Washington at the post office in Coppell, Tx today about a shipping issue I was having and she was very attentive and informative and I appreciate her very much.
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December 2023 by Sunshine InDallas
They steal packages here. They have stolen three packages from me. Each worth over $175.00. The worst post office in the state of Texas.
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October 2023 by Karolina
Very friendly staff but I've lost a lot of packages through this post office. Never happened at my old post office...
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September 2023 by Damie M
This coppell Tx location specifically made me hate dealing with the post office! I will never again send packages through usps! My brand new iPhone 14 pro max definitely wasn’t just lost through transit! It was stolen and usps doesn’t want to take responsibility for it!$100 insurance claim isn’t enough when I have to continue paying on a phone that never touched my hand! My package was supposed to arrive on the 12th and never made it! Tracking was update on the 15th stating it was in transit to the facility and has been stuck there since! An investigation was open and closed without me being informed! I filled a claim but the website states it’s too late so it may be denied! Oh & consumer affairs NEVER answer the phone! I’m not settling! I will contact whomever is over these post offices because the service has gotten ridiculous and employees are unhelpful and rude!