H-E-B Pharmacy is a trusted source for routine immunizations and the COVID-19 vaccine, ranked #1 in customer satisfaction. The staff frequently goes above and beyond to help, providing seamless prescription transfers and professional, polite assistance. They take time to offer clarification on medications and help find recommended products, with interactions that can ease a customer's anxiety. Many find the workers kind and phenomenal, applauding their good work under busy conditions.
Some customers, however, report negative experiences, stating that service took forever and the staff was unfriendly, which led them to stop using the pharmacy. Wait times can be longer due to high volume, a situation compounded when other local pharmacies close. While some people lash out at the workers, the pharmacy continues to handle a sudden flock of new customers, maintaining its commitment to health and safety.
Maybe if you want to be in the pharmacy business you should hire more associates. 8 or 9 people in line with one person ringing is not HEB …. So I thought
June 2026
Staff is very helpful. The only con is whenever they are busy they seem to focus on the drive thru more than the long line in store.
May 2026
Great pharmacy staff is always very helpful.Nothing bad to say it's a wonderful place to get you meds , filled
