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March 2024 by Lisa Jorstad
Not a fan of the pharmacy. We stopped using it along time ago. I had to pick up a prescription for a famiy member. It took forever, staff was unfriendly and I just wanted to leave.
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March 2024 by David Yarbrough
Took a while at the pharmacy but love the store.
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February 2024 by Jeff Hunter
I called the pharmacy at 5:50pm to let them know I was on my way to pick my prescription up and that I might be there a couple of min after 5pm when they close. The lady I spoke with told me that there is no way that they could wait for me and that if I wasnt there at 5pm or before, I couldn't pick my medication up. The real issue, and why I am filing this complaint is that I showed up at the pharmacy window 2 min before 5pm and nobody was there. You should abide by the hours of operation you post online. The employees that work at this location have always been rude and customer service is non existent.
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February 2024 by Angela Austin
I'd give them no stars if I could! Anna Pagel is the pharmacy manager and since she began her dictatorship it's been a nightmare in every sense of the word! From getting the incorrect prescriptions delivered, double charging for delivery, to the wait for days for a prescription to be ready, to the not answering the phone, to the staff rudeness. Obviously I can go on and on. This pharmacy was wonderful before her arrival. I've moved my prescriptions as I'm done with this incompetence and lack of caring in any capacity. Anna Pagel must be fired or this pharmacy might as well not even exist!
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January 2024 by BathBomb King
Always waiting. Called 3 1/2 hours ago, they said it would be 1 to 1.5 hours and then tried to say another 45 minutes. I don't think they even get it ready intil you show up. This is not the first time but will be the last time I come here for my pharmacy needs. This is the norm. Wal Mart has a way better pharmacy. Oh yeah not to mention I called in the refill over 2 weeks ago, they were to call the doc to authorize a refill, it's only high blood pressure medication, easy but they never even called or texted back. I had to call them today and that's when they said 1 to 1.5 hours.
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October 2023 by Julia Wilson
I have a prescription that I typically get filled by the hospital pharmacy on post but they were out of stock of the medicine. I called this pharmacy on Monday 09/25 and was told they had it and would call the on post pharmacy to transfer my prescription and it would be ready the following day. I called the following day (Tuesday 09/26) and they had no record of me or my prescription at the pharmacy. The girl I spoke to that day, Marta, assured me they would get it squared away and it would be filled the next day. I called today (09/27) and they had record of the pharmacy and even told me how much it would be after running it through my insurance. I get to the pharmacy a couple hours later and I’m told my prescription is “stuck in the system” and that they don’t have the medicine in stock. This medicine is needed to sustain my pregnancy and the lack of compassion and care shown is disgusting. This place seriously needs to get it together.
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October 2023 by Kurt Shoemaker
This is the slowest!! Pharmacy I've ever attempted to use. This location is an absolute mess. On all 3 visits, I've waited in line for 20+ minutes just to be told some of my medications were still being processed despite the app claiming there ready for pickup.
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September 2023 by Mark S
Used to be a good pharmacy but service is terrible now. It's like nobody is in any hurry. Very slow.
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September 2023 by Jess KeAloha
The Pharmacy Staff are very rude..Its shame especially working in the health care field..I will never go there again!!!
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August 2023 by Amy Scheffel
The pharmacy staff here went above and beyond to help me get my prescriptions transferred over from another state and I was able to get my medications seamlessly. Thank you guys ?.
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June 2023 by Letitia's Designs
I spoke with the pharmacist to check the meds the doctor had placed for me in addition to some clarification. Cherie was professional and very polite. She mentioned come on in so we can help you find the OTC medicine the doctor recommended you take. When I arrived I went straight to the ask a question window and she was very polite and assisted me with what I needed. Let me tell you after she helped me find my meds we talked about the teenage kids we have and how life is busy for them which makes us moms busy. She was indeed a person I felt I’d know for so long in just a few short minutes of our conversation which eased my anxiety about a procedure I have so late this. I love my H‑E‑B and I’m glad to meet Cherie. Hats off to her department.
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June 2023 by Nancy Nance
Quick and easy. In and out. And staff was friendly and professional. No issues
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June 2023 by Bethany Horton
Every single time I try and pick up my medicine the drive through lane is completely full you can even drive in without blocking the driveway and inside the line is down the aisle down the store. This is ridiculous. Never met so many slow people in my life.
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June 2023 by Sabrina A Aguilar
Every time I call I don't get no one on the phone. They say their open but they are not. I have called and I usually have to be on the phone at least 2 hours until I get someone. UGH. I'm going to go back to my other pharmacy after I get these two prescriptions. Thanks for nothing.
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May 2023 by Lajuan Najar
As a retired nurse, I used to love this pharmacy, have been a client for years…but lately the rudeness the lack of concern, the lack of patience with clientele is really upsetting from the pharmacist named Jesse, who seems way too busy to answer questions and treats you as though you are bothering him.. to the various people who answer the phone and snap at you and tell you they are busy.. I rarely call but do have medication questions occasionally …this is just absurd and sad. I feel like I have done something wrong by the time I get off the phone…I hope they get it together. I spoke with a lady name Anna and she seemed very concerned and very apologetic and kind but if you go here because you want to have a relationship with your pharmacist forget it …no small town care and concern here!!