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“I desperately needed assistance and miss KC was amazing. She walked me through the process, explained everything thoroughly, and was very patient even when I was stumbling over myself. (And I should mention that I came in 10 minutes before closing). So shout out to Miss KC?”
“I have used this bank for several years now and they have always addressed any issues that I have had.
My card was compromised and they fixed it quickly.
I love all the locations and card control on the app is great.
Staff has always been friendly at the locations I’ve visited.”
“When I come to the flour bluff branch Ashlee is always smiling and dancing. It’s refreshing, and it puts me in a good mood if I’m having a bad day.”
“I lost my wallet and Isabella was very helpful in closing my cards and ordering me new ones. She also helped me reset my password for my app! Very helpful and friendly!!”
“We had a wonderful experience at Kleberg Bank thanks to an associate named Minnie. She was incredibly helpful throughout the entire process of setting up our small business account. Minnie was patient, professional, and very knowledgeable — she explained everything clearly and made the whole experience smooth and stress-free.
We truly appreciate her outstanding customer service and highly recommend asking for Minnie if you visit Kleberg Bank!”
“I am a member at the Staples branch and recently got an auto loan approved with Darlene Zamora I will recommend everybody I know to her. My husband and I are so happy it was the easiest process I had ever gone through. Darlene was so professional and did my app with a sense of urgency. Than you Darlene for your professionalism and dedication to customer service”
“Jamiee and Gabby are the best. They always put a smile on my face and glad to help me no matter how long it takes. They take care of their customers. It’s a pleasure to have these girls employed here for the business. If you’re looking for a new checking account, I HIGHLY recommend the H-E-B on Port and going to Gabby or Jamiee!!”
“I've been with CoastLife for more than 20 plus years and my bank has always been great. May Martinez is amazing to work with and has always been available to help and answer all my questions as well as guide me in all my banking needs, from setting up new accounts, applying for loans and just making a simple deposit. She's awesome and patient and understanding. Coastlife has amazing loan interest rates and is simple to work with.”
“I just opened my account and amber flores..the young lady who helped me was awesome she went above and beyond. Thank you. I hope to feel more welcome as the future approaches us.”
“Thank you, Amanda Fonseca, for helping me with a delicate banking matter. Amanda greeted me with a smile that set me at ease. She’s kind, knowledgeable, professional and worked quickly to help me. I hope to work with her again in the future.”
“Love my credit union!! The people and the products are the best, especially if you’re looking for a family feel. HIGHLY recommend this credit union to anyone looking for a safe place for their banking needs.”
“Great new look. Great staff. Thanks so much for the great customer experience! I'll definitely tell my friends about Coastlife. Desiree was very helpful and very professional. Thank-you for your expertise.”
“Very friendly staff. Old school personality. They care about their customers. I think it’s very smart that people use an institution like this instead of a world bank that could care less about their customers.”
“Jennifer, the banker, stood out as the best not just because of her technical skills, but because of the way she approached her work with integrity and care. In an industry often focused solely on numbers, Jennifer understood that behind every account was a person with goals, fears, and responsibilities. She consistently took the time to listen to her clients, offering thoughtful advice tailored to their individual situations. This personal touch built trust and long-lasting relationships, setting her apart from others in her field.
In addition to her strong interpersonal skills, Jennifer demonstrated exceptional expertise in financial management. She had a deep understanding of markets, investments, and risk assessment, allowing her to guide clients toward smart financial decisions. Whether helping a family save for a home or advising a business on expansion, Jennifer combined knowledge with strategic thinking. Her ability to explain complex financial concepts in a clear and simple way made her especially valuable to those who might otherwise feel overwhelmed by banking.
What truly made Jennifer the best banker, however, was her commitment to ethical practices and continuous improvement. She stayed updated on industry trends and regulations, ensuring her clients always received accurate and responsible guidance. More importantly, she prioritized honesty over profit, even when it meant taking the harder path. Jennifer’s dedication to doing what was right, along with her skill and compassion, made her not just a successful banker, but a respected and trusted professional.”
“I have been a member with them for over 2 years and love them. The employees are very understanding and easy going. I hope to stay with the members first family as long as I can.”
“Devin always goes above and beyond to help me with all of my accounts! Very patient and always has a smile. I come all the way from flour bluff to come see her . Thank you Devin for all you do!”
“I hv been a customer 25+ yrs. I frequent the SPID location. EXCELLENT service via phone and in person. If u call by phone u get a live person, not outsourced to another country. I appreciate that immensely. This Credit union is my go to over any National chain.”
“The manager Anissa was so helpful she help me re set up my account had patience helping me set up my zelle to receive money Sharon & Nevada such sweet ladies”
“Posting this on behalf of my mom. She wanted me to recognize Amanda Trevino, her senior loan officer. Amanda has always been there to help whenever my mom needs anything, and I’m so grateful someone like her is there to support her. It gives me peace of mind knowing my mom is in such good hands. Thank you, Amanda!”
“ChemCel was so incredibly helpful in assisting us doing everything online and over the phone for our new vehicle! Frances Carrizales was so helpful! Thank you, Chemcel for getting my fiancé his dream car & for approving us! Thank you God!”
“Ariyana was super nice and helpful! Explain everything from opening my membership to the benefit each account offers. She was so polite and her smile was so welcoming. I’m glad I came to 5th Street. The other girls were welcoming and very nice too. You could tell they care for each person that walked thru their doors. I could hear them welcoming other people by name as they came in.”
“They've always been great people to us, but we went in about an hour ago completely discombobulated due to some things going on with our card and their employee Adrian went above and beyond to make sure we were taken care of in a timely manner. When he feared it might take long he communicated that to us, which really doesn't happen anywhere else. Great customer service, great energy, great person all around 💯💪🏾”
“The staff there always goes above and beyond! I have a very low wait time every time I go and they are always festively decorated. Veronica goes above and beyond as a customer service rep!”
“I had the best loan banker today! If there were more bankers like her everyone would love going into the bank for assistance 🩷 Thank you, Monica Gomez”
“A big thank you to Anthony who assisted me for 30+ minutes as I bumbled through issues with another institution having walked in at 4:58 PM. Anthony was as much cheerier than I myself am mid-day, and his excellent attitude and customer service skills went above and beyond expectation, an example to be emulated, his dedication reflects well not only on himself, but on Frost Bank as an institution.”
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“Lori Ybarra was very helpful! Very knowledgeable, explained information in detail provided excellent customer service and personable! If there were 10 stars, I would definitely give her 10 stars!!”