Metro by T-Mobile offers friendly and helpful service from staff like MK, Raul, and Valerie. Customers appreciate how MK lowered their bills and provided good deals, while Raul explained data plans clearly and assisted with phone purchases. Valerie was also helpful with questions and offered a welcoming experience. Many customers return regularly and receive discounts on phone cases and protectors. Overall, the store is known for great service, good deals, and friendly staff who go above and beyond to assist customers.