The UPS Store #6558 in Crossroads is a busy, locally owned business that offers a variety of services including packing, shipping, printing, mailbox rentals, notary, shredding, and faxing. Customers appreciate the helpful and friendly staff, especially the manager, Becca, who is known for her kindness and professionalism. Many reviewers mention positive experiences with her when checking out. The store also provides printing services, which have been very useful for small business owners, particularly those who run Amazon businesses. Customers have praised staff members like Frank and Silas for their excellent customer service, patience, and respect. They go above and beyond to make the process smooth and easy. However, some reviews mention less positive experiences, such as long lines and staff with less friendly energy. One customer shared a negative encounter with a staff member who was unprofessional and rude, which left them feeling embarrassed and concerned about being banned from the store. Overall, customers value the store for its helpful services and professional staff but note that the experience can vary depending on the staff member present. The store is conveniently located in front of Walmart at Nec Hwy 380 & Fm 424 and is here to assist with all mailing, printing, and shipping needs.
I trusted them with printing my wedding invite envelopes and they were perfect! Shout out to Becca for a quick turnaround and great customer service. 10/10 would go there for printing again!
July 2025
I’m only giving 5 stars based on Becca. Becca is so sweet and kind. She’s the manager. I love when she checks me out.
I just don’t like Jonathon’s energy and that other lady that work there . They both are some timey based on how long the line is
June 2025
Great experience with Frank today! I had 6 large envelopes i had to send out to different places, and he made it very smooth and easy. Great customer service from him.
