The UPS Store #6558 in Crossroads is a busy, locally owned business that offers a variety of services including packing, shipping, printing, mailbox rentals, notary, shredding, and faxing. Customers appreciate the helpful and friendly staff, especially the manager, Becca, who is known for her kindness and professionalism. Many reviewers mention positive experiences with her when checking out. The store also provides printing services, which have been very useful for small business owners, particularly those who run Amazon businesses. Customers have praised staff members like Frank and Silas for their excellent customer service, patience, and respect. They go above and beyond to make the process smooth and easy. However, some reviews mention less positive experiences, such as long lines and staff with less friendly energy. One customer shared a negative encounter with a staff member who was unprofessional and rude, which left them feeling embarrassed and concerned about being banned from the store. Overall, customers value the store for its helpful services and professional staff but note that the experience can vary depending on the staff member present. The store is conveniently located in front of Walmart at Nec Hwy 380 & Fm 424 and is here to assist with all mailing, printing, and shipping needs.
Staff is always efficient, helpful and friendly. The line moves quickly.
April 2026
I’m a former UPS employee and the store near my home is very convenient and the employees are very professional and very patient with us. Great staff in that store.
October 2025
The customer service was outstanding! The manager went out of her way to help with a long distance shipping that was very involved. I could not have accomplished this without the effort she put forth. Thank you Becca!!
