The UPS Store #6558 in Crossroads is a busy, locally owned business that offers a variety of services including packing, shipping, printing, mailbox rentals, notary, shredding, and faxing. Customers appreciate the helpful and friendly staff, especially the manager, Becca, who is known for her kindness and professionalism. Many reviewers mention positive experiences with her when checking out. The store also provides printing services, which have been very useful for small business owners, particularly those who run Amazon businesses. Customers have praised staff members like Frank and Silas for their excellent customer service, patience, and respect. They go above and beyond to make the process smooth and easy. However, some reviews mention less positive experiences, such as long lines and staff with less friendly energy. One customer shared a negative encounter with a staff member who was unprofessional and rude, which left them feeling embarrassed and concerned about being banned from the store. Overall, customers value the store for its helpful services and professional staff but note that the experience can vary depending on the staff member present. The store is conveniently located in front of Walmart at Nec Hwy 380 & Fm 424 and is here to assist with all mailing, printing, and shipping needs.
The Young man was very helpful,helping me carry my packages from my car.
July 2026
The staff at UPS Store 6558 are extremely knowledgeable and helpful. This UPS store location is always busy and the staff is so efficient at processing orders and helping customers.
July 2026
Becca was fantastic!! This is the only drop off location I will return my items at! They have the best customer service! It’s a busy location! And they get you in and out!
