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November 2025 by Amir Samy
After a long wait with Apple and being transferred to the Knox branch, I experienced an even longer wait. Then, someone asked me for my information and told me to hold on. After another prolonged wait, the call was abruptly ended. This is on top of waiting for weeks to receive my phone after it was damaged by Apple’s repair service. At the earliest opportunity, I will switch to a company that truly values its customers.
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November 2025 by Prince Tamakloe
Super cool experience !
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November 2025 by Goto Soto
The entire staff needs replacing. Inferior “service”. All for a box of air-tags.
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November 2025 by Duyen Pham
Got in this location since it's close to my work. Bought 2 new phones. However, the guy at pickup kiosk was rude. Will not come back
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November 2025 by Moises Ochoa
My favorite Apple Store. They always resolve all my technology problems.
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November 2025 by RoadReviews
Very helpful & knowledgeable about the products. I lost my phone, and they were able to get my contacts on my phone even though I had lost my iPhone ID
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November 2025 by Anthony Tartaglia
Plenty of employees, yet lack of service. They have employees standing around looking at their phones, yet nobody assisting people that walk in unless you “interrupt” them. Security is useless, spent their entire time on their phone, was able to walk around the store, find all the cameras, and walk by the officer in the corner multiple times and she didn’t lift her head from her phone even once. Another useless officer. Wait time to pick up my order was over 30 minutes, even though they knew I was coming.
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November 2025 by Andrea
This used to be my go-to Apple store for the service but they have really gone downhill. I had an appointment at the Genius Bar and ended up waiting for 35 minutes to see a technician. When they finally looked at my laptop, I determined the price to fix it wasn't worth it and expressed interest in getting a new laptop. Instead of discussing the options in-depth or getting a sales team member to assist me, the technician pointed in the general directions of the laptops and told me I can take a look. After waiting for over half an hour for my appointment I had zero interest in making a $1000+ purchase if feeling like my business wasn't wanted and have to wait around any longer. Better time management and teamwork is very much needed at this location.
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November 2025 by Peter Reid
The construction people had most of the parking space available the technician was good it took forever
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November 2025 by Andrew Chalk
Worst Apple Store for service. I arrived at 1:55pm for a 2pm (sic) appoint ment. Left at 2:15 pm for next appointment- unserved. Bunch of employees wandered around aimlessly as though on trank but serving nobody.
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November 2025 by Michelle
Thank you so much to Aaron for his customer service skills and making my purchase super simple. He was very educated and have all the right answers. Thank you so much Apple for hiring such great people. Thank you Aaron. See you soon. You’re awesome. I’ll be back for the holiday shopping with you
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November 2025 by ENILAND WORKSHOP
Three salespeople took turns passing me to each other, and with each one, everything started all over again. In the end, I stood in the store for 40 minutes. I got tired and left. In general, it’s clear that the people there aren’t interested in sales. Okay, I’ll buy it in another store.
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November 2025 by Jessica Vaisman
Yikes…poor customer experience with only a few technicians working on servicing devices and too many idle sales associates.
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October 2025 by usernamemad
Walked in at ~2/3 pm on Thursday. Was helped within 5-10 minutes. Can’t remember my guy’s name but I feel like it was Michael or Miguel. He was super sweet. Great mustache. And he walked me through trying on some AirPods and testing out the live translation function.
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October 2025 by Hill Hilliard
Had to get grandsons phone fixed
Good experience for him & opp to see nee products. Will definitely visit again. Junior was very helpful to us.
Didn't get to see Demo he wanted for VR headset, but we will come back again
