Apple Knox Street is a friendly and helpful business known for its knowledgeable staff and good customer service. Customers appreciate how staff members, like Aaron and Junior, are patient, well-informed, and eager to assist with products and repairs. Many reviews mention quick assistance, often within a few minutes, and positive experiences with product testing and troubleshooting, such as trying on AirPods, testing live translation features, and fixing phones for grandchildren. Staff members are described as sweet, educated, and attentive, making the shopping and service process simple and enjoyable. Customers also value the opportunity to see new products, including VR headsets, even if some demos are not always available. However, some customers find the environment a bit overwhelming, with parking being a challenge and occasional wait times of 40 minutes or more. Despite these minor issues, the overall experience at Apple Knox Street is positive, with many customers planning to return for future visits and holiday shopping.
Abraham was a legend. Great customer service. And was able to explain very thoroughly what was going on and options of replacement and made it very simple for me. Thank you so much Abraham
September 2026
Its was very nice and fast I make my order set the pickup time I got in and out in 10 minutes
September 2026
Order online did a pick up in store for new iPhone today. All was great customer but service could be better
