Worst Apple Store I have ever been to. Untrained employees don’t know their own policies. Repeatedly misquoted company policies and then had to backtrack when they realized they were wrong. Took 10 times longer to do anything because they could hardly string a sentence together.
November 2023
I made 5:45 genius bar appointment today, I showed up at that time and signed up. Waited more than half hour and even though followed up twice noone showed up and had to leave around 6:20. If we have to wait long line why we are making online appointments from days ago, really disappointing.
October 2023
They were helpful with my trade ins for iPhone 15. I traded in my 12 and it was easy. Also easy to pick up new phone. Back up your phone at home so you can leave faster. I had to wait an hour and half after picking up my phone cuz I didn't back it up at home