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December 2023 by Melissa Jones
Beware this Dallas store applies fraudulent installment plans to att customer accounts. Specifically Sergio V (store manager) according to the receipt copy I was provided from the att store where I live. I don't live in Dallas nor have ever been to this store.When I initially called about the purchase notification email I received, att provided the 3434 W Illinois address where the purchase was made. I called the store direct and was told it was done in error not to worry the customer paid for the purchase in full. When I told him the email said it was an installment plan purchase, he then said he wasn't able to access my account without scanning my license and couldn't provide anymore details. I asked how he was able to access it for the purchase that was made. He said he scanned the customers ID. I told him that's impossible because I live in California. At this point I figure he must be part of the fraud scam, so I go to an att store by my house. I get a copy of the receipt from the att store here in California and then call the Dallas store back asking to speak to the store manager since the receipt shows the name of the att employee (Sergio V) that processed the transaction. To my surprise Sergio is the store manager. Funny after I tell him I got a copy of the receipt with his name on it he remembered the entire purchase and now wants to get to the bottom of his scam. I've already filed a fraud claim but just wanted to warn any other potential att customers before they visit this location.
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November 2023 by Stephen Petry
Sergio crushed it, helped me out quickly, professionally and with a great attitude. Made sure customers that were waiting weren’t forgotten about while they waited. Good guy good store
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October 2023 by DaNai Brown
Sebastian was very quick to the door to help me out and got my issue resolved very fast he was a very good salesman as well
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October 2023 by Chazz D.
One star because Yelp apparenly won't let you give negative or no stars. Absolutely the worst. The location is dingy and hot. Never enough employees and they never say a word when a customer walks in. They never have the latest iPhone (best they can usually do is two generations back) and they don't do a good job of explaining what you buy to you. That's when you're able to actually talk to someone, which can sometimes take an hour or more. One employee here always wears blue jeans that look filthy and sag. He has a tendency to slouch and blend in with his surroundings, so no one would expect that he works there. Best thing they (the sloppy, slouching dresser, actually) ever did for me was tell me where the next nearest location was. My advice: go there, Preston and Royal.
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September 2023 by Jordan Colt Allen
Sergio was awesome , and made sure that I had everything that I needed . I came in needing my account number and my transfer pin in order to transfer my account to T-Mobile and he made it really easy to do so, He totally cared about my situation And did everything that he could do in order for me to obtain what I needed out of it!
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September 2023 by Shadazha Williams
Sebastian sierra was more than helpful to me today! He is so sweet and very professional. I will definitely be referring this AT&T to my closet friends and family!
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September 2023 by Tommy
Sébastien was very patient and helpful. With setting up my phone for me ,also curious to the T ee ,I highly recommend and will be back for all my phone needs in the future thank you Sébastien
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September 2023 by A C
Sebastian and Sergio were awesome. I'm going to make the switch to ATT. Gustavo in the Garland location was great too and led me to these guys.
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August 2023 by Agustin Salinas
Sebastian was really professional, knowledgeable and patient w me and all the questions I had. Even though I visited the store 4x he never lost his patience and made sure I left satisfied. If you’re looking to do a trade in or getting a new line w AT&T, ask for Sebastian.
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August 2023 by Trini Banda
Sergio V, Katie R, and Bryan H went above and beyond to help with my phone issue. Very knowledgeable and friendly. Would definitely recommend this location.
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August 2023 by Reya G
Sergio and Sebastian were very helpful and solved the multiple problems we had.. they Sebastian answered all of our questions and made the visit to ATT very smooth!
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July 2023 by Karen Holliness
Sebastion was attentive and answered all my questions he is very knowledgeable regarding his job, I think he deserves a raise!!He is a great asset to your company!!
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July 2023 by Blas Moreno Jr
Katie was very helpful and efficient. Speedy service. I spent no time waiting and maybe less than 10 minutes in the store to get a new Sim card for my laptop. This was my first time at this location.
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July 2023 by Oscar Alonso
They are very deaf friendly! Communicate through tablet and phone. Help me out! I really appreciate their patience and effort and time! Best seller phone ever!
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July 2023 by Mario Perez
The best experience I ever had in a cell company, thanks to Sebastián for all his help.. tho other guys also contributed to make my experience better, plz come vist this store, I promise you will be treat it right..
