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November 2023 by Alex Araujo
Banks was my current team member at AT&T that assisted me and honestly I’m glad you guys have him on your team. He’s a great asset to your company. Daniel was a gentleman who assisted me the last time I was there and I have received the same energy as I did today these two gentlemen know how to treat their customers and are great what they do.
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November 2023 by Julio Nathal
I went in to purchase a new phone. I was told that I couldn’t upgrade unless I changed my plan. The new plan was more than my existing. I then requested to buy a phone cash and was told that the only way I could purchase one is by financing the phone. I spoke with customer service and they said all that was incorrect. I should be able to upgrade and purchase my phone with my current plan. I went to a different store and purchased a new phone. A complete waste of time.
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November 2023 by Vivianne Lamarche
Cisco did a great job at explaining the upgrade and answered any questions I had! The guy needs a raise! I will be going back to the store if I have any further questions. Jonathon was also great - I believe he is the manager.
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November 2023 by Jennifer Morillos
Francisco was amazing! He was very helpful, and he made sure he was very detailed about explaining my billing after I upgraded. I will definitely be coming back. I highly recommend him!
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November 2023 by Luis Rodriguez
Went here last week great help from Cisco if you go in this store definitely look for him for help super friendly and knowledgeable. Cisco went above and beyond for customer service A++++ answered all my questions and concerns. Added his name badge also so there is no confusion lol.
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October 2023 by Natalie T.
Everyone in this store is completely unprofessional. They do not want to help you because they rather sit around and laugh and talk to each other and not offer any service. It's a complete waste of time to go in there. This has happened to me before in there so I will not be returning. My father passed away I went to return his phone and they kept wanting me to upgrade my dead fathers phone. Rude and incompetent people are all that work here. Do not waste your time go to another location. Higher up management needs to clean house here and start over. Also they are very unhygienic.
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October 2023 by Chase Arrington
Had the best experience with Miranda - she helped us setup internet and get new phones. Made it super easy and fast and worked very diligently to ensure we were taken care of. She even gave us a call to confirm.I prefer this location cause it’s right at sylvan 30. If you have to wait for anything there’s great food, salon, and grocery store all in the same spot.
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October 2023 by Gabriela Becerra
Came in today with IPhone SIM issues and Miranda helped me out immediately. Super helpful, knowledgeable and sweet. Problem fixed in 10 minutes. Excellent service. Thank you!
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September 2023 by Omar Campos
Didn’t get issue fixed but not their fault it was just time for a new phone. Really good experience employee went above and beyond and helped me settle into a new device and OS.
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August 2023 by 1 Hbird
Miranda at the 1818 Sylvan Ave store in Dallas was unbelievably kind and helpful.I had a complicated problem with my service. She made sure that I received what I needed for resolution.Thank you to Miranda, and thank you AT&T.You have a terrific employee at this store.
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July 2023 by Jenny Z
I really like the services received at this location. The employee that helped me was Francisco M. He was a great help definitely recommend him!
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July 2023 by DJ NDG IN DA GRUV
I went to this store to correct a problem regarding identity theft and had the best Retail Sales Consultant Miranda take her time and patience with me in helping me resolve said problem and also made me an AT&T Customer and also the rest of My Familia.I loved being at this location and the rest of the personnel that work there are TOP NOTCH. Here's to creating a beautiful business relationship and I hope and pray that it will be a long one as well.
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July 2023 by Jennifer Moore
Came into the store to purchase a phone for our daughter. David F. assisted us with selection of the phone and case and adding a line to our current plan. He was super friendly and helpful. It was a smooth and easy experience and did not take long. I would recommend going to see David and using this location.
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July 2023 by April Serrato
Such an Easy Breeze encounter upgrading my husbands line. Was greeted by a happy team & helped out by two wonderful associates CISCO & MIRANDA. These two went above & beyond to help get me in & out with no stress. Cisco helped me thur the whole process while Miranda swooped in & helped out with the setup. Well definitely be sticking to this store for future upgrades or any phone needs. Def recommended this store to everyone !!! ☺️☺️
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May 2023 by Katherine Shipp
David was wonderful. Helped me get a new phone. I had the XR plus and upgraded to the 14 Pro Max and I love it! He made the process so quick and easy all while having a smile on his face and a brilliant attitude.
