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July 2025 by Myriam Lopez
If you want good service, come here. They solved a problem with our phone because we had no signal. Tamia and Chris helped us. Thank you for your help and service.
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June 2025 by Jon Griffiths
I went in today to get a new phone. Mark assisted me with the entire process, and he was very friendly, polite, and professional. He helped me with the entire process, answered my questions, and made me feel welcome!
I wanted to give a 5 star review based on my experience with him. Unfortunately, I noticed the morning manager being very rude to several customers. She wasn’t exactly friendly to me either, but she was outright dismissive, and even hostile, to at least 2 other groups of customers. One group was already agitated and being impatient, so I sort of understand, but there was an elderly man with a question that she told to go away because she was “doing something with one of her employees.”
Wish I could have reviewed higher. The rest of the staff that came in after noon were all very friendly and welcoming. Hopefully that manager’s day gets better…
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June 2025 by Craig Barnhart
This commendation is not an endorsement for AT&T. I won’t bore you with the prior issues except to say I had spent crazy amounts of time on the phone with customer service and the Addison store was the third store I had been to in attempts to get the problem resolved. Mark was an absolute godsend on resolving the issues I had with AT&T. Within a few moments he had surmounted all the previous problems because Mark is a wealth of knowledge and experience. His calm demeanor and confidence demonstrated he knew the paths to take to resolve my issues. I am beyond grateful for Mark and his outstanding customer service!
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June 2025 by Tyra Franklin
Chantel was of great help! As first time renters she helped without having to ask for extra information with setting up with internet
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June 2025 by Tam L
Jorge was GREAT! 10/10 would recommend!!
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June 2025 by Jason Lancaster
The most unpleasant store and staff I have ever encountered. Especially the store manager Angeline was exceptionally rude to me. Will never visit here again.
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June 2025 by Kyle HMMLM
It seems like it's just controlled chaos.
It's not exactly something that I'd look forward to going to pick up a phone.
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June 2025 by bailey sanderson
Romeo was so helpful getting my internet set up!
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August 2024 by John Maisonave
I would like to give my thanks for the EXCELLENT customer support delivered Chantel and Michael assisting me with trading in my IPhone 12 which served me for 7 years. Strong work.
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August 2024 by Melody Sikes
I had the best service with my visit to the AT&T center.My helper was excellent and knowledgeable!
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July 2024 by Corey Mason
Michael was super helpful and knowledgeable!
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July 2024 by shervida otudor
My first time at the store was wonderful the salesperson I forgot her name that helped me she was wonderful she answered all my questions she was respectful and nice and I've been to three other AT&T stores never been to the corporate one and all the ones that I've interacted with are nice and have answered all of my questions for me and my family on all our AT&T devices and they will go to Great Lengths to get whatever problem you have solved by any means necessary
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July 2024 by jaketez09
Michael Milton, a rep at this location, went above and beyond to correct my issue and I was credited in my next two bills. Thank you Michael.
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July 2024 by Luis
Store reps are standing at the entrance, do not smile , I assume they are there to welcome customers but instead the aproach you with long faces and just ask in a simple way with a “how can we help you” . Plain and simple. I asked the rep if thats how they treat all customers, with same energy or was it just with me, he looked at me with an angry face and said do you need someone else to help you . ? I said its up to you buddy if you dnt want to help its fine, so he went and got some one else , i do not think that is professionalism,.
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July 2024 by Pat Steed
My first visit at the. Earnest corporate store was over three hours. They totally didn't listen to me and messed up the order already initiated by a home rep. I ended up walking out from the trip completely frustrated, upset and swore I would never go back. And it was a corporate store. The manager was totally hands off until the end and he couldn't resolve what they had done in the first place. We had to completely start over.
