AT&T Store in Addison offers a wide range of products and services, including phones, tablets, smartwatches, and connected devices from popular brands. They provide flexible prepaid phone plans with no annual contract or credit check, as well as unlimited data plans for all your text and data needs. Customers can enjoy the benefits of AT&T's nationwide 5G service, which comes included with their unlimited data plans. Despite some previous issues, the Addison store has been praised for its excellent customer service. Customers have highlighted the knowledge and experience of the staff, particularly Mark, who was able to resolve complex problems efficiently and effectively. The store's employees, such as Chantel and Michael, have also been commended for their assistance in setting up internet services and facilitating device trade-ins. While the store may sometimes appear chaotic, the overall customer experience has been positive, with customers appreciating the respectful and helpful approach of the staff in addressing their questions and concerns. The Addison AT&T Store seems dedicated to providing its customers with the support and solutions they need to stay connected.
Went in for some advice on upgrading a phone for a family member, Dalton got us pointed in the right direction and gave us excellent advice. Highly recommend this store and especially Dalton.
May 2026
Terry is amazing! He was so patient in helping us with a long and confusing technical issue. He’s clearly knowledgeable and made the confusing process far less stressful!
May 2026
Ernesto helped us get a new phone and we had a fantastic customer service experience. Would recommend this store to anyone.