"Tonight was hectic for the staff. They screwed up my order and had me waiting. Yet, of their volition, they rectified my order as best they could and gave me a little extra. Being that it was nearing closing time and they got bombarded with orders, I understood and was thankful they had me on my way in about 20 minutes."
"Polite people but sloooooow service. Stayed in drive thru for about 15 mins. Tried to give me a simple root beer when i paid extra for a float with my combo. When i did get the float it tasted horrible. Needs improvement "
"VERY POOR SERVICE AND THE CASHIER WAS RUDE AND LOUD...AND ONE PIECE OF MY FISH WAS NOT COOKED ALL THE WAY "
"Not friendly, they filled the order but not one smile or thank you. The seating is old and worn out. "
"No matter what they always remember you and treat you like family. Very friendly staff. Don't forget to RING the bell. "
"The root beer was flat in my Root Beer Float. Ridiculous. Isn't this what their speciality, A&W Rootbeer?"
"I will say that I may have found a new fast food place to visit from time to time. In the past I've always over looked this place simply because it's not one of the main burger places a lot of people are aware of. This was my experience:
Has a diner look to it. Looked clean. I didn't go into the bathroom, so I'm not sure about that.
The people who visit here seem like nice people, but the way they speak can come off as rude. However, being familiar with this environment I knew people were just wanting to get everything they wanted, which is understandable.
I had the AW1 combo with an upgrade to the Root beer shake and a side of cheese curds. Everything tasted good! The cheese curds are a lot (about 8oz of cheese) for the regular size. The float was really good and had a slight caramel flavor to it. Burger was made to order. I didn't finish all my food, it was a lot lol
The person who I assume to be the manager (a heavyset lady) took my order. She was nice and explain what the cheese curds were, which made me want to try them. However it seems that the younger associates were lacking training. She had to direct one young man to mop up the floor from a spilt drink; to another young lady in the cooking area she mentions some things, and to the girl with braids not to say certain things out loud.
Overall it was good and I'll be sure to visit AW again in the future."
"Sat in the DRIVE THROUGH FOR 25 MINUTES. THESE FOLKS ARE SO SLOW. TAKES UP YOUR COMPLETE BREAK"
"Cheese curds and a delicious root beer shake. Absolutely perfect. Best root beer shake I've ever had. They specially make the ice cream to taste good with the shakes. I don't even like sweets."
"I like root beer float. Also their burger is good."