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January 2025 by Zuyunaiky Hernandez
I’ve been banking with Truist for almost 10 years now! Luis Valdez has kept the same genuine passion over the years, your questions and concerns will never go unanswered he will extend his knowledge and take his time with you. I’m very grateful for what he’s done for me and my family over the years. Ask for Luis for any banking needs you won’t regret it, this location overall just has a very great environment. You’re sure to leave this branch with less or no weight on your shoulders after a sit down with Luis.
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January 2025 by Trisha Kelly
Very friendly and welcoming here. Super knowledgeable and passionate. Made me feel comfortable and secure. If you are looking for a place to bank this is it. Ask for Luis Valdez!
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December 2024 by Carrie Pichardo
Luis Valdez is a great personal banker at the Walnut Hill branch. Very knowledgeable about different loans and accounts. Also provides great customer service!
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November 2024 by Elvia Ponce
If you don’t like your bank, then
go to Truist bank. I visited the Walnut Hill Ln. location this week and their customer service was so outstanding . I was specially impressed with the banker that helped me with my account. Luis Valdez took the time to answered the many questions I had. I will travel to Dallas again, to received great customer service.
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November 2024 by Gabby Diaz
Luis Valdez is very helpful and patient. If you want to open any account, I highly recommend him.
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November 2024 by A A
Banking at Truist has been the best experience. Mr. Valdez is a very dedicated and knowledgeable banker. Luis goes above and beyond to help you reach your financial goals. He is very patient in explains things and answering any question I may have. I highly recommend Luis for any banking needs.
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November 2024 by Priscilla Sanchez
Luis helped me refinance my Jeep. Awesome customer service.
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September 2024 by DavidAdi Guerra
Really great folks. Especially Mr. Luis Valdez, he is very passionate in the work that he does. I opened a business account for my new business and Mr. Valdez helped me from start to finish. Never bothered by the questions I would ask. He found enjoyment educating my business partner and I. I highly recommend this bank!
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September 2024 by Rosa Garcia
I recently relocated and discovered a Truist branch that is conveniently close to my new home. I like visiting because the space is well-maintained, and the staff are friendly. Luis, in particular, has been extremely helpful with credit consolidation and has contributed to an overall improvement in my credit score. I am grateful for his time and patience.
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April 2024 by Sallys Zaldivar
It is wonderful attention, and an excellent option
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May 2021 by Erny Lopez
This location taking longer on the drive through. No one is at the window, waiting for more 10 minutes.
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September 2020 by Michael K.
I've been doing business with BB&T for many years and have hundreds of thousands of dollars invested with them. But when it came to getting a new home loan, OMG the ringer they put me through! The guy we worked with was terse, unhelpful, and acted like he could care less. He kept asking for the same documents over and over. Even after sending some 3 times, then he came back and said his Adobe reading could open them even though mine could just fine. Then I started getting emails from his assistant asking for documents he's already confirmed he had. I think it's a circus at BB&T, at least right now.So guess who's taking their business elsewhere, banking and investments!
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June 2020 by Eric Barton
This bank charges a 8$ fee to cash a check written on their check and sadly it was a payroll check. I will never open or even consider openinga account with them!!
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February 2019 by Al C.
I have done business with many banks. Before BB&T I was with Citibank. Before Citibank I was with Comerica, who bought out NorthPark Bank, and the old Republic National Bank. Comerica was the least professional of them all, no customer loyalty, and a philosophy of "the customer is always wrong", which is why I moved to Citibank. I was happy there until they sold all of their Texas branches to BB&T. I was reluctant at first to stay at BB&T because I had never heard of them, but I thought I would give them a try. Since then, I have found them to be very professional and accommodating to everything and anything I need. They are quick to respond, happily refund fees when I objected, and otherwise seem to place a high value on customer loyalty. It has so far been a pleasure.
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July 2018 by Sun Flower
Great customer service ,professional and cares about the customer I have been with them for over 5 years and I love this location !
