Truist is a banking institution that has been praised for its exceptional customer service, particularly at the Walnut Hill branch. The bank has temporarily adjusted its services to maintain the health and safety of its clients and employees, including providing teller services through drive-thru lanes only, in-person visits by appointment, and select branch closures. Despite these changes, the bank's staff, such as Luis Valdez, have been described as very friendly, welcoming, and knowledgeable. Valdez, a personal banker at the Walnut Hill branch, is noted for his dedication, patience, and willingness to go above and beyond to help customers reach their financial goals. Clients have expressed their satisfaction with the bank's services, particularly the time and care taken by the staff to answer questions and provide comprehensive explanations. Overall, Truist has earned a reputation for outstanding customer service and a commitment to supporting its clients' financial needs.
So thankful I was able to go in and be helped by an *actual person*! Luis was SO helpful, friendly, patient & informative. A Great customer service experience - which is really important to me.
November 2025
Love this location everyone is so helpful and friendly
September 2025
Luis took great care. Of me. Early to my appointment and I wasnt ready and he helpfully rebooked my appointment, reached out early as well and took care of me, faster than I thought on lunch! Thanks for your help and fabulous customer service!
