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April 2024 by Chris Rivera
My experience started a bit rocky but was quickly turned around by the front office and staff. They went above and beyond to make sure the rest of my stay went accordingly. Chelsie is the GM and she’s always around and available, Alisha also make sure I was taken care of and Rebecca was also super helpful explaining how it work and the steps for housekeeping request and such. Overall is a great value for the price, rooms have full size fridges, 2 burner small top, dishwasher which is super nice, microwave with extractor and they are fully furnished with pots and pans along with utensils, toaster and coffee maker. One of the nicer ones I’ve been to. I will definitely stay again.Rooms: Fully furnished, comfortable, only 1 recliner seat. Chest and drawers to store clothes along with a pretty big closetSafety: Night time front door is locked and key accessed only. Quiet every night and I was here for 2 weeks
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April 2024 by Cheryl Vaca
I have stayed here several times. Each time the staff, especially the front desk staff, becomes more rude. They spread inappropriate sexual comments to other guests, yell names at me down the hall, tell me I should not approach the desk to ask for anything because I am not as worthy of their time or service than anyone else, and refer to their hotel as a "shelter". If this is the case, the homeless standing outside should be welcomed inside for a free stay and many of the people here besides. Correct words need to be used. A shelter is a protective place from the environment. This is supposed to be a hotel. I have spent a lot of money at Sonesta, and am not appreciated, but verbally insulted as a customer which outweighs any initial sweetness and welcomeness from the staff. Even though I book at discount rates I find online, I should not be addressed or spoken about this way.Additionally, I am very clean and usually do laundry once a week. There has been other people's laundry thrown in mine each time which is really disturbing and disgusting. The laundry room is locked so the only access is from the hotel staff, front desk.The rooms are great, usually, as long as you are not put in the smoking wing, of course all the while assured that there is no smoking at the hotel, which typically there isn't. The sheets had cigarette burn holes in them last stay and smoke filtering through the walls. This never has been a problem at any of the Sonestas as they usually hold very high standards for their rooms.There are also big dogs that stay here. I have a concern of itchy sheets with pets in the room. The last 2 stays I have had 4 nights of itchy sheets, but it may have been the food I ate. Pet dandruff and pet smells can be a problem in hotels. Usually there are designated pet rooms. The staff is good at cleaning the rooms, but itchy beds might be a real concern in the future.The cleaning staff work hard. The rooms are comfortable and give a person a sense of home with a comfy bed, clean room, and kitchette. I wish I could say I felt like a valued customer.
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April 2024 by Marcus Talamantez
Didn't find the free breakfast that they said they had but still a good spot to stay a night or weekend
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April 2024 by True Dominox
Easily one of the worst customer service in Dallas/DFW area. I had a printed email from the booking saying that check in is at 3 pm. I was not given a room until 4 pm. When I showed the email, the front desk lady blamed their booking system and insisted that no checkin is possible before 4 pm. I had kids with me. Room was ok but have seen better for the price.
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April 2024 by Anastasia Postoev
This was a great place to stay! The room was well equipped with all the things you need to make yourself feel at home. It was clean and quiet.
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April 2024 by MISTA ON GO
Great place to stay
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April 2024 by Samuel Joseph Darling
Great value, location is near enough (nothing walkable) but the construction to get there can cause some delayed traffic during the day. Plenty of parking, clean accommodations, comfy bed, nice to have the full size fridge and stocked kitchen, plus plenty of workspace/large desktop.
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April 2024 by Timothy Andrews
Double-charged me on my stay for over 350 dollars, and did nothing to compensate their mistake, which will take a week to refund.They also have no breakfast or swimming pool despite the advertisements suggesting otherwise.
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April 2024 by Voyager II
Pros: room was clean, bed was clean and comfortable, towels were fresh, small kitchen space, plenty of parking.Cons: staff are very slow at the front desk to assist you, many items in the room were missing that room service didn’t do, and when I arrived the one chair in the room was already broken. See photo. It’s a casual spot. Worth it if you need to spend one night and don’t care about anything besides having a clean room and a hot shower.
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April 2024 by Desiree Eaton
I didn’t stay here myself however, I visited my friends that were staying there. I was not impressed at all. Their room was tiny. Much smaller than other suite hotels that I’ve been to. It was the size of a typical queen room but they squeezed a kitchenette into what most rooms would have an entryway. . It was poorly designed and the decor was very outdated. The location is under renovations or perhaps major repairs which added to the poor presentation. Halls were dark and seemed small perhaps the ceilings are lower than I am used to seeing.It might be a great price, I don’t know but my impression was not positive. It is in a central location where 75 and 635 intersections albeit a sketchy area.Safety: The parking lot and front entrance are tucked away so they seem quiet however it also seemed isolated and easily susceptible to crime.Walkability: Not an area that is walkable at all!
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March 2024 by lion kuz3
Front desk and cleaning crew and all of their staff are super friendly and professional! My wife and I stayed here for a few weeks and whenever we needed something they were quick to help or address the issue. Hotel was remodeled super quickly during our stay and now has new carpets and interior paints, amazingly beautiful hotel for prolonged stay. We certainly recommend this hotel!
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March 2024 by Francisco Leiva
Excellent attention, very clean room. I was in this hotel for 3 days and the housekeeping was very nice with me. The manager Chelsea responded very kindly to a problem I had. Excellent service
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March 2024 by Fernando Alvarado
Excellent service, very good attention and super clean rooms.The very special manager ChelseaRooms: Very clean.
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March 2024 by Mario Velasquez
Very clean rooms, friendly attentive staff Chelsea is an excellent person and responsive and very professional100% satisfiedRooms: very organized
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March 2024 by Lorenzo Martinez
Excellent staff, very friendly, very clean, the manager is very attentive
