-
January 2024 by Denver Laughlin
Today I received by far the worse customer service I have ever received at Chase bank and I have banked with them since 2007. Teller talked over me, was unprofessional, and basically ended my transaction denying me service for no reason. I feel that this was borderline discrimination and there will be an investigation started immediately.
-
December 2023 by Juan “One FM” B.
Chase bank holds check funds, and refuses to release, even when the issuing bank has posted the check. Even when reaching out to the issuing bank, and account holder directly who verify the validity of the check. I was about to open a business account, and now I will be transferring all my accounts to my credit union. Terrible service. I spoke to 4 different people, and they all were hesitant to admit that Chase was holding the funds themselves.
-
November 2023 by Juan “One FM” FM
Chase bank holds check funds, and refuses to release, even when the issuing bank has posted the check. Even when reaching out to the issuing bank, and account holder directly who verify the validity of the check. I was about to open a business account, and now I will be transferring all my accounts to my credit union. Terrible service. I spoke to 4 different people, and they all were hesitant to admit that Chase was holding the funds themselves.
-
September 2023 by Tu Le
I met a very good banker named Janie at the Chase bank branch - 5177 Richmond Ave, Houston, Texas some days ago. She is very professional. She could answer all of my questions by a very simple way. I am a foreigner and my English is not good. That's why I appreciate her so much. The bank should raise her salary now. Thank you Janie.
-
September 2023 by J Carabet
They are shut down because they don’t have an A/C? I was told by the lady that was there this location doesn’t have an air conditioner not that it’s broken. They don’t have one. Yet they still made her and a security guard come in???? I guess they’re just closed all of summer???? Im changing banks. What a joke.
-
September 2023 by Dex Com
Poor customer service. My mom went in to open an account and was told to make an appointment for the next day? She was asked if she was a citizen or legal as well. Also, the bank was empty meaning it was only 3 customers. It doesn't make sense, but what do I know I'm not in the bank business.
-
May 2023 by EBL
Was told their banker was "done for the day" and that they worked on a first come, first served basis. Didn't offer to set an appt or anything. Went back the next day, and was told the bankers couldn't see anyone that day, and that they work by appt only.
-
May 2023 by Deirdre R.
Zero stars ! This bank ATM Just sucked up our money and didn't deposit it and also didn't give it back ! WTH? y'all stealing money now ? How are we supposed to get our money back we need to pay rent !!!
-
April 2023 by Emily
Was told their banker was "done for the day" and that they worked on a first come, first served basis. Didn't offer to set an appt or anything. Went back the next day, and was told the bankers couldn't see anyone that day, and that they work by appt only.
-
April 2023 by dan olsen
I think the people are great at the shop. However, the ATM machines are always down. Maybe it is related to the area and vandalism, no idea. I do need to get frequent access to my cash and would like my bank to have functional ATMs
-
March 2023 by Suzanne Meyer
All 3 of these stars go to Karla- no other unmotivated employees at this branch. I arrived at 12:10 today to get one page notarized during my 30 minute lunch break. A teller checked with the manager and told me they might not be able to do it because people were busy or about to go to lunch. One was going in 10 minutes and another in 20 minutes. I told her it would only take 5 minutes. It seemed like lunch was far more important than customers. Karla told her that if I could wait until she was finished with another customer, 5-10 minutes, she would help me. Thanks again to Karla! Someone please provide some leadership and customer service at this location. ?
-
February 2023 by S Meyer
All 3 of these stars go to Karla- no other unmotivated employees at this branch. I arrived at 12:10 today to get one page notarized during my 30 minute lunch break. A teller checked with the manager and told me they might not be able to do it because people were busy or about to go to lunch. One was going in 10 minutes and another in 20 minutes. I told her it would only take 5 minutes. It seemed like lunch was far more important than customers. Karla told her that if I could wait until she was finished with another customer, 5-10 minutes, she would help me. Thanks again to Karla! Someone please provide some leadership and customer service at this location. ?
-
February 2023 by juanita guerra
Love that when even the bank is closed we can still do emergency transactions in the lobbyThank you so much
-
December 2022 by Rusto
Not this locations fault hence the 3 stars but I hope it gets attention for future customers. Chase froze my account after depositing an insurance check that took 6 months to get which honestly wasn’t even that large- from notably awful Falcon Insurance. So I understand their hesitation, but that’s not on me. I found this out on rent day. They froze my general funds. I was not NOTIFIED per what I understand is procedure, by call, email, or text. So no food or bills able to be paid. Customer service essentially said “sowie” and directed the conversation elsewhere. When will it be unlocked? Their answe: eventually. Which is obviously not acceptable for an answer. SO, I took it to contact customer service through email. Who directed me to the people that were not helpful. Chase does NOT have your back and is not looking out for the customers. As far as I am concerned, my money is stolen and I plan to close my account once everything clears. Beware!
-
December 2022 by Monica Santoyo
Had an appointment with Karla at 330p to open a business account. After an hour of waiting with no update or apology for waiting. I left! Get better Chase. Business is earned not given!!