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September 2023 by Rajesh Rao
Poor customer service!!
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July 2023 by Robert Morris
Poorly trained staff, one very competent manager trying to do everything. Hope they switch this to auto tellers, probably run much faster. Until then I'll use Northpark location.
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November 2022 by Anita Pezzimenti
Can a bank get a zero?
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June 2020 by Irma Lerma
I’m used to doing many transactions at this bank, both business and personal banking types & never once had I had the misfortune of interacting with the manager, Chantell Jackson. I have been an account holder since 1994 and while I’ve had some issues here and there nothing has compared to the humiliating experience I had today. Due to Covid19 you have to make appointments to go inside the bank; and because I had to do several things I scheduled one to go! The moment Philip couldn’t help me with my transactions I asked to speak to the manager (my biggest mistake) when she approached the desk that I was sitting at she yelled at me “I don’t want to get near you at all!” To which I assumed she meant because of covid19, mind you I was sitting in a desk with my gloves and mask on, and at no point did I ask for her to sit next to me nor did she clarify it was because of the pandemic (I’m a minority, but we’ll let that one slide). I felt like a bug she had just stepped on. Well fast forward to my transactions: I am in the process of investing in stocks and purchasing a developmental property with my siblings whom share my same last name. Both of my brothers gave me cashiers checks for the property we’re purchasing under their name directly from their banks (Chase and BOA). My question to her was when the funds would be available to purchase the total sum needed for closing. She continued to yell at me stating she had worked at many banks and despite them being cashier checks, funds were never available within the same day or the next. (Which now I know that is a blatant lie because my realtor contacted me to inform me the funds had been disbursed and the seller messaged me he had the funds already). But that’s besides the point, she asked me to run over to my brothers’ banks to CASH my cashier checks and bring her the sum (which is way over 10k) to which I replied, no because I’m closing today and I can’t have the IRS putting a hold on my account. She YELLED telling me that unless I was doing fraudulent activities that I had to do it that way, there was no way around it. WELL, I was able to do it on my own without her help and had I tried to do it on my own I would’ve saved myself the belittling, the humiliation and the judgment. As many people have posted before me, I too will finally change banks after many years because Chantell Jackson’s managerial experience is something I wouldn’t want to experience again. I’m in the process of looking for other banks to have my accounts closed with comerica by the end of this month. Ms Jackson, I hope you learn some manners and customer service and just FYI, cashiers checks are available immediately, maybe they didn’t teach you that in your training but it’ll be useful for you to know to not insult future customers and lose more accounts. I can’t wait to say good riddance to this bank and I have Chantell Jackson to thank for that. Save yourself the headaches and don’t ask to speak to the manager and if you’re able to, change banks immediately. I can’t imagine that during this pandemic, this is how she’s treating people.
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May 2020 by Tania T.
I'm used to doing many transactions at this bank, both business and personal banking types & never once had I had the misfortune of interacting with the manager, Chantell Jackson. I have been an account holder since 1994 and while I've had some issues here and there nothing has compared to the humiliating experience I had today. Due to Covid19 you have to make appointments to go inside the bank; and because I had to do several things I scheduled one to go! The moment Philip couldn't help me with my transactions I asked to speak to the manager (my biggest mistake) when she approached the desk that I was sitting at she yelled at me "I don't want to get near you at all!" To which I assumed she meant because of covid19, mind you I was sitting in a desk with my gloves and mask on, and at no point did I ask for her to sit next to me nor did she clarify it was because of the pandemic (I'm a minority, but we'll let that one slide). I felt like a bug she had just stepped on. Well fast forward to my transactions: I am in the process of investing in stocks and purchasing a developmental property with my siblings whom share my same last name. Both of my brothers gave me cashiers checks for the property we're purchasing under their name directly from their banks (Chase and BOA). My question to her was when the funds would be available to purchase the total sum needed for closing. She continued to yell at me stating she had worked at many banks and despite them being cashier checks, funds were never available within the same day or the next. (Which now I know that is a blatant lie because my realtor contacted me to inform me the funds had been disbursed and the seller messaged me he had the funds already). But that's besides the point, she asked me to run over to my brothers' banks to CASH my cashier checks and bring her the sum (which is way over 10k) to which I replied, no because I'm closing today and I can't have the IRS putting a hold on my account. She YELLED telling me that unless I was doing fraudulent activities that I had to do it that way, there was no way around it. WELL, I was able to do it on my own without her help and had I tried to do it on my own I would've saved myself the belittling, the humiliation and the judgment. As many people have posted before me, I too will finally change banks after many years because Chantell Jackson's managerial experience is something I wouldn't want to experience again. I'm in the process of looking for other banks to have my accounts closed with comerica by the end of this month. Ms Jackson, I hope you learn some manners and customer service and just FYI, cashiers checks are available immediately, maybe they didn't teach you that in your training but it'll be useful for you to know to not insult future customers and lose more accounts. I can't wait to say good riddance to this bank and I have Chantell Jackson to thank for that. Save yourself the headaches and don't ask to speak to the manager and if you're able to, change banks immediately. I can't imagine that during this pandemic, this is how she's treating people.
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December 2019 by Jen B
Issue: high fees. Called branch but couldn’t help me today because understaffed. Called 800 customer service to discuss ridiculous fees. No help. Switching to a local bank which doesn’t charge any fees.
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December 2018 by A Gosnay
WOW. Use Legacy Texas, Texans Credit Union or Capital One- we haven't had issues with any of those.
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October 2018 by John H.
I like this bank for convenience. Have been using this location for 14 years. But due to all the obstacles I think it's time to look for another nearby bank.
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September 2017 by J Mikel Reynolds
Very friendly and attentive Good loan service..
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May 2017 by Brian Liu
Worst custom service ever. Don't go
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July 2015 by Ruben Acosta
This people need a better customer service and efficient training, they lost my deposit and blamed me, and then the call me back and said they found it!! Wow.. definitely I'm changing bank!!
