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February 2024 by Jeff Patterson
These guys are great. We've done business with them for ten years and three bikes. Their prices are reasonable and work is good. Kevin's review below is so dumb. "I tried to repair it myself, and when I screwed it up, they wouldn't fix it for me. So now I'm giving them a one-star rating." They should never have let you in the store. They're running a small business and you're intentionally harming them for not fixing your basket case.
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February 2024 by Delilah Switalski
Always save the day!
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February 2024 by Tiana Broadway
The customer service here was incredible! I went in due to having issues with my stroller and they fixed it right up! If you have any bike needs… or a stroller lol call them!
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February 2024 by Jason B
The staff is what makes this place what it is.
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February 2024 by Michael Taylor
I like them. I work on my own bikes but like to buy accessories. I went in there for a tube and, on impulse, bought this Blackburn rechargeable red/white flasher as well. I really like it. It was expensive, to me, at 30 bucks, but I use it a lot and it has survived rainy and muddy rides. I like how I can use it easily on multiple bikes, and it has become my favorite. I will come back because of this item, and the polite desk clerks. They did not snub any of my old bikes, or my plain clothes. They served me right away and did not make any weird or judgemental faces. They efficiently answered my questions on the bike lights. The tube was a good thick one and saved my ride. Their attached coffee shop was interesting and is right next door with bike parking.
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January 2024 by Ted Hill
The best local bike shop that is actually a local bike shop. Outstanding service and assistance.
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January 2024 by Nathan Hollie
Very friendly customer service. Repairs are reasonably priced with quick turnaround.
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December 2023 by Gerald W
I’ve been going to DBW now for about 3 months after discovering they sell and work on Santa Cruz bikes. I have a very nice newer model SC bike and my wife has an older 5010. I also have a few gravel bikes.I’ve taken the 5010 in for complete drivetrain revamp, new brakes, rotors etc. DBW did a great job and the turnaround time was speedy quick. Their prices seem fair compared with others in the area but I do appreciate the time they take to explain things to me. I am not super technical at working on my bikes and I’m an auditor by trade so I ask quite a few questions. I appreciate the fact that they didn’t try to oversell me on anything unnecessary.They’ve also worked on my Cannondale Slate bike which required front fork leftie maintenance. Although the repair took longer than normal, it was cheaper than originally quoted. I did have issues with the tires sealing but they took it in for another look without hesitation. The tires are starting to seal finally but I’ve had to put several hours of road time on them which can happen with some tires.Overall, the staff there is very friendly and I have a great experience.
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November 2023 by Kevin Jones
I'm a bike dude. I normally work on my own bikes, but I'm visiting Dallas, and I have no tools. I needed these guys to just replace the shifter cable on my Rohloff hub. That's it. They quoted me an exorbitant price to do it, and I should've walked away. But, I didn't. Today, when I picked it up, they charged me 4 TIMES the ridiculous quote with NO explanation. When I complained, they told me the job was "more involved" and that they had done a bunch of stuff I had not asked them to do. I said "No problem, but I would expect a phone call before you do things to my bike I didn't ask for." They honored their original quote, but my complaint is not about the price. You don't do unauthorized extra repairs on someone's bike without at least a heads-up. This shop gets no more business from me, and I would certainly recommend you take your business elsewhere.
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November 2023 by Kevin Bustamante
This review is coming after 2 years of going to this bike shop for all my cycling needs.In those 2 years I've had a great time with the retail side but their service department has always made me feel terrible and they have now let my friend down badly to the point where we both no longer will be going here for service on our bikes.My friend purchased a new frame, groupset, wheelset for his first ever disc bike build. He and myself had problems getting one of our brakes to work so we went in to see if we could have our brakes topped off or bled.From the start of the transaction we felt unheard with negative comments regarding what may need to be done stating that the brakes could have been contaminated since we installed this our selves (Brand new calipers, pads, rotors till this day no issues)They reluctantly took our bikes in for a brake fluid refill once we got them back his and mine were basically the exact same no difference noticed. The bike shop retail employee then told us the techs who didn't approach or look us in the eyes state that they would no longer service our bikes there since they were not professionally setup.I was very very disappointed by this. I feel as if this bike service shop is not supportive over a cyclist doing their best to work on what they love their bikes.This was the last straw. Lastly I am not adding previous issues extra charges, insulting comments that have been said with previous bikes taken into this shop but I do not advise a consumer go in there unless it is a bike you purchased from there for them to work on.Being banned from taking our bikes in after requesting a simple service and being told what we have built is wrong was demoralizing. A month later 3 charity races done and Richardson bike mart fixing our brakes and we are running strong. Will not work with this service shop again.
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October 2023 by Kia Howard
I attempted to come here to get a bike wheel fixed. They didn’t seem like they were interested in fixing my bike at all. They had multiple miscellaneous charges, one especially one that was a different quote from the website. They quoted $25 for the wheel install, when the website says $10. I didn’t say anything because this bike has sentimental value to me. I was quoted about 150, at first. Then he went and spoke to someone and they added about a extra 15, which kind of set me off because it jus seemed like they wanted to raise until I didn’t want to pay it. Very elitist with bikes, like a previous person said. I understand that it might cost more than they think the bike is worth, but you can still work on the bike. I probably won’t refer anyone else to this bike shop. I definitely didn’t feel comfortable taking my bike there as a POC.I WILL SAY there was one clerk who seemed nice and genuinely interested in helping me find a solution. Only one tho.Edit: The mechanic who helped me was Caucasian. The other was Hispanic? possibly. Nobody there was black. Either way, I felt uncomfortable with service. Still won’t refer.
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September 2023 by Phoenix
Good bike variety.Dallas Bike Works now has a coffee shop !I sure wish I could afford one of their bikes and not just the coffee ?.
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July 2023 by Brad Sollenne
I sent my son here, today, to buy a brake cable for a bike he is going to start delivering food with tomorrow, because our car was stolen. I sent him to this shop, around the corner from our house, instead of Walmart, not just for the hardware but for guidance on how to install it correctly (for safety). He was given no guidance for the installation of this $16 brake cable, ($4 at Walmart). Instead, when attempting to obtain guidance again by asking if it would be hard to install, the person helping him responded, "not for me." and laughed at him. Elitist about bike assembly that's a new one on me. Not a good look. Especially when there's another bike shop 2 miles in the other direction. Yuck.
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June 2023 by Kevin Lewis
The mechanics here are the best. I’ve had two sets of wheels built here and they were always solid. They prep my mountain bike every year and do it right. They recently came through with a bike build after the manufacturer delayed delivery.Glad I have such a great shop in my area.
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May 2023 by tyrone luster
It's was my first time coming here I had the best customer service experience they really did a good job on my bicycle keep up the good I will be back soon 5/12/20023
