Elliott's Hardware is a neighborhood business known for friendly, helpful service and a wide selection of hardware and supplies. Customers appreciate the staff’s willingness to go above and beyond, such as helping with small tasks like installing a car battery screw or finding decorative replacement parts. The team is praised for their professionalism and knowledge, often providing solutions to unique and challenging needs that other stores cannot match. For example, customers have found the staff capable of helping with specialized screws, paint matching issues, and custom hardware, making the shopping experience smooth and satisfying. One standout employee received special mention for his patience and assistance, highlighting the store’s neighborly attitude. Although most reviews are positive, there is some concern about the paint department, where mixing inconsistencies have caused frustration. Customers noted that the paint was not accurately matched, leading to extra costs and rework, but recent management efforts helped resolve the issue. Overall, Elliott’s Hardware is highly recommended for its excellent customer service, extensive product selection, and knowledgeable staff, making it a go-to place for hardware needs in the neighborhood.
I stopped by on Wednesday to get help with a missing car battery mount screw. Frank assisted me. He went out of his way to figure out what size I needed and even installed it. He was very patient with me. I didn't even know how to open my hood. Neighborhood business, neighborly service. Frank is such an asset to Elliots.
March 2024
Had a great experience shopping at Elliott’s Hardware! I was looking for a solution for a missing piece for a decorative item. I went to lots of stores looking for a replacement item but nowhere was staff as helpful as Welmon and his team at Elliott’s. I left the store with the part and the decorative item ready to... read full comment
November 2023
Thank you so much for the excellent customer service and professionalism I was provided by Jason Lim and Welmon. You guys are awesome.