Extra Space Storage on 19211 Preston Rd in Dallas, TX offers a wide range of storage options, including climate-controlled and non-climate-controlled units, drive-up access, and parking spaces. The facility features wide drive aisles, elevator access, electronic gate security, and a loading dock, making it convenient for both personal and commercial storage needs. The staff is consistently praised for being helpful, friendly, and professional, often going above and beyond to assist customers. Customers have reported exceptional service, with staff members like a manager and employees such as Mr. Rodriguez, Tony, and Andrea providing prompt, attentive, and courteous assistance. Notably, staff are willing to help free of charge, even in urgent situations like lost keys, and are committed to ensuring a safe and clean environment. The facility's location offers easy freeway access, and the presence of a manager living on-site adds to the sense of security. Overall, Extra Space Storage is known for its professionalism, cleanliness, and excellent customer service, making it a reliable choice for storage needs.
Great experience with them. Piper helped me and he was very professional and polite. I had an issue with a unit and he came to the rescue with a can-do attitude. Much appreciated!
September 2025
I had excellent service. The manager went above and beyond. She walk a distance and brought me a cart. She was easy to work with. You are lucky to have her part of your team.
September 2025
Andrea she the best customer service person we ever met in our life she put a smile on our faces
