Extra Space Storage on 18530 Dallas Pkwy in Dallas, TX offers a large selection of storage units including drive-up access, climate controlled, and non-climate controlled options. The facility is known for its exceptional security, with electronic gate access, a manager living on site, and property checks performed twice daily. It features convenient amenities such as a loading dock, wide drive aisles, elevator access, golf carts, and a kiosk, with convenient freeway access. The location is described as really clean and immaculately clean. The staff is consistently noted as helpful, nice, knowledgeable, exceptional, professional, friendly, accessible, patient, and kind. They provide thorough and proactive service, helping customers with questions, explaining rates, and even assisting with carts. The service is described as above and beyond with an overabundance of customer care and a high-level of service. The process of securing a unit is noted as easy and hassle-free, with the ability to complete it quickly even outside of normal hours. While access hours are appreciated, some feedback suggests a desire for 24/7 accessibility. The facility is highly recommended by tenants, including commercial tenants and those who have referred family members.
The property is clean, the staff is professional, courteous, helpful and responsive. The rates are comparable, although we all want to pay less for things, the prices I believe are good. I'd recommend this location.
August 2025
This afternoon I spent some time on the phone with Rose troubleshooting a situation.
She was incredibly helpful, thorough, and proactive. She was never frustrated or irritated by my questions, rather she was patient and kind taking the time to explain how the variations on rates work.
August 2025
Really clean. People there are nice. Knowledgeable. If they turned it into a 24/7 accessible place I would go back. Good motorcycle unit. 6-10pm just isnt enough time sadly.
