Finish Line is a shoe store in Dallas, TX, offering the latest running shoes, basketball sneakers, casual shoes, and athletic gear from brands like Nike, Jordan, adidas, Under Armour, Puma, and Champion. It provides products for men, women, and kids. The store aims to offer top-notch customer service, with many reviews noting outstanding and friendly assistance where staff go above and beyond to help. Some customers report a super friendly vibe with helpful managers and team members who show empathy and work hard to resolve issues. However, experiences can vary. Some find the selection decent and even better than other stores, while others feel it is pretty limited and hit or miss, making it hard to find specific items. The store is often described as always packed, which can create a chaotic atmosphere and make browsing less comfortable. There are also mixed reports on management, with some customers finding store managers rude and unhelpful, while others praise them for good energy and being super helpful. Instances of clerical errors and inventory problems have occurred, where items reported unavailable were later found by other staff. Overall, Finish Line is a destination for fresh kicks and new gear, recommended for its variety and often excellent service, though it can be crowded and its inventory inconsistent.
i had a great experience at Finish Line Northpark . an associate named Junior helped me from start to end, communicated wait times during their busiest hours . great customer service
August 2024
Asked for a 10 and took 10 minutes to get my shoes. Came up to me with 10.5 and i told him i needed a 10. He came back after 15 minutes with the same pair of shoes then told me they had none in a 10.
May 2024
Love this location. Whoever is merchandising is killing it ??
