Store is really run down. Escalators aren't working, the carpet is frayed, paint is chipped, faded, and stained. The clothing selection is decent. My wife and daughters found dresses they liked. Service was good, cashier was friendly. Store is just in need of a refresh.
March 2021
Bought a cool Calvin Klein jacket that was marked down a ton the day before I was supposed to leave Dallas. When packing my bag the next morning, I noticed the employee left the security tag on my jacket. Macy's doesn't open until 11, so my plans on getting out of Dallas that day were completely screwed up.
February 2020
Wow. Tried on a dress earlier today. Called the store a few hours later to see about purchasing it and having it shipped. I was on hold three times for ten minutes each time trying to talk to someone about it. Never got a human and got disconnected after ten minutes. Wow. Terrible non-customer service.
