Kroger is a renowned grocery store that offers a vast selection of high-quality food and household products from trusted brands. With thousands of items available, customers can find everything they need, from fresh produce, meats, and seafood to dairy, home goods, and pharmaceutical necessities, all under one roof. The store is known for its commitment to providing exceptional customer service, as exemplified by the friendly and helpful employees like Ondre, who are praised for their patience, kindness, and willingness to assist customers. However, the customer experience can be mixed. While some customers, like the one who encountered the excellent service of Neriah, have had positive experiences, others have faced challenges, such as difficulty navigating the self-checkout process or finding the right solutions to access discounts. The store has been criticized for not maintaining the self-checkout lanes effectively and not providing adequate support to customers who need assistance. Despite these minor issues, Kroger remains a popular choice for many shoppers. The store is praised for its cleanliness, organization, and the availability of most items in stock. While some customers have expressed concerns about pricing and the requirement to use the Kroger app to access digital coupons, the store is still considered a competitive option compared to other grocery retailers in the area. Overall, Kroger strives to provide a convenient, cost-effective, and customer-focused shopping experience for its diverse customer base.
Only moved here 2 months ago and both of my 2 pick up orders have contained damaged items. Both times extremely inconvenienced. I was warned by a friend not to shop this location, and I see why. I guess I'll have to check out the Preston Rd store from now on.
June 2025
Kroger employee Ondre is the most patient, friendly and helpful person ever. Genuinely-great customer service and always smiling.
June 2025
would not honor the digital coupon that is on their shelf
