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July 2025 by Anastassia Liapalo
Horrible bank! Always had issues. Is now keeping my money. Do yourself a favor and go somewhere else.
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November 2024 by winter kay
I have been a member of prosperity bank for several years now I am and the customer service is out of this world amazing. Went into the location on Dallas Parkway. Had an issue with my account. I needed to get a new card immediately and there was no problem with getting that done. Everyone was so helpful. It was done in a matter of minutes the bank manager, Miss Chelsea Dixon there is amazing. She’s all about being attentive to her customers, and making sure that satisfaction is guaranteed at the best of her ability, and Casey Bailey assisted me in my endeavor and took care of everything promptly and was very informative. Highly recommend this location for any Of your banking needs
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September 2024 by Trenton Larkin
⭐⭐⭐⭐⭐
"I’ve had a fantastic experience with Prosperity Bank! ? Their customer service is exceptional—every time I walk in, I’m greeted with a friendly smile ?, and they are always willing to go above and beyond to assist with my banking needs. ? The staff is knowledgeable, professional, and quick to resolve any issues. ✅ I’ve also found their online and mobile banking platforms to be incredibly user-friendly ?? and reliable. I highly recommend Prosperity Bank for anyone seeking a trustworthy and customer-focused banking experience! ??"
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November 2023 by Rachael Randell
DO NOT USE THIS BANK! YOU WILL REGRET IT! The company as a whole is a nightmare. Worst customer service I have ever seen. I used Viewpoint years and years ago. Then it became Legacy and they were not the best. Now Prosperity is the worst.
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March 2023 by Johnny Capone (johnnycapone)
Ive been with the bank since community credit union. So a long time. Today i was dissapointed in drive thru service. African american lady very un professional. She might need a pep talk or re training. Im sorry.
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December 2022 by Ashkon Assemi
I had a great experience at this location and would highly recommend working with Lawson for all personal banking needs.To be honest, first I went into a different Prosperity location to setup a checking account and was not happy with the service. After 25 minutes of bad customer service I left very frustrated and without a checking account. I was so frustrated that I sped off and swore that I was going to go with a different bank. However after I cooled off I decided to give this branch a shot. Lawson was incredibly helpful and friendly. He stayed 30 minutes past closing to answer all of my questions and provide the best customer service.
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September 2022 by Tridib Goswami
They took forever to print a cashier’s check. Not the first time either. Plan for 30mins. The teller had the worst customer service attitude. He said I could wait or go to another location. I was the only customer in the lobby. So there was no rush. Eventually the order got cancelled as they were unable to print the cashier’s Check.
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August 2022 by Suzie S.
The person handling a wire did a horrible job of customer service. I had to sit and listen while two women were talking about their children and some sports team that they did or didn't make. While he sat there and never acknowledge me. I finally had to ask a teller to buz him to tell him that he had a customer waiting. He finally came over and said it's going to be a while because these women have an appointment and we're doing maintenance. There was no appointment taking place. No one was sitting at his desk but these two women having a conversation next to his desk. But I had to be the one to reach out to him instead of him stepping up and telling me the situation. I won't be back to this prosperity bank.
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April 2022 by Tim B.
Lobby was closed but they called me and let me make an appt. Awesome customer service
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April 2022 by Navid Ebrahimi
I like this branch very nice people quick service I feel more comfortable that’s why I drive 20 miles to drop my checks at this branch
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October 2021 by Jill Gregory
I just moved to Dallas and have been most pleased with this bank and its customer service. Everyone I have dealt with has been most helpful.
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June 2020 by Drew Gould
Staff are garbage and don’t know what they are doing.
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November 2019 by James Edwards
Best Staff ever. Caring People willing to help.
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July 2019 by Sandra Marian Halsey
Used to love this bank for years, had a problem with my bank account and Shahina refused to help and resolved my issue. Closed my personal and joint account today and never go back. Hire more Shahinas and you will be bankrupted in a year.
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March 2019 by Preston Miller
Great bank with no fees
