-
March 2024 by LaToi Lewis
great customer service, nice store especially when shopping for a sports fan
-
March 2024 by Shane Johnson
Alberto was very helpful. Good selection of hats.
-
December 2023 by U Haul
4 Now: Buy 1, get 2nd 50% off, but THEY choose which gets half off
-
November 2023 by W M
Great store; excellent service! Keep working strong
-
October 2023 by Cameron Benson
Great store but service is not up to par. Bought two hats here that one of their employee's helped me out with and approved my transaction payments including specialized embroidery. Once I came back after the wait time the manager stated that my payment didn't go through and I was forced to return items back leaving the store with no merchandise but still charged for the items. Just to be told to contact Lids after the fact for their phone's to be turned off.
-
October 2023 by Señor De la R
Good place being coming here for years customer service slaking a little but over all good place wish they stock up with more special edition Mitchell and Ness Dallas cowboys hats
-
September 2023 by Charles “Frank E-C” Evans
Great hats with decent prices!!!
-
August 2023 by Frank EC
Great hats with decent prices!!!
-
August 2023 by Dolce Garcia
Was there Thursday purchased two hats with embroidery, came back Friday to pick up hats one of the hats is a mess stitching is already coming off haven’t even walked out the store, a young little girl who is working there has a horrible attitude she really needs to find a job where she doesn’t have to be doing customer service…. She told me it would take 20 minutes and to go ahead and leave when she clearly sees I’m shopping for other hats never will I return to this store again! I shop at lids all the time and galleria mall in Dallas is definitely the best place to go with great customer service.
-
August 2023 by Juan Pena
No one answered during business hours.Still no answer, 1 1/2 weeks later. Ridiculous.
-
June 2023 by Dr. PurpleSprite
They never answer the phone. You can get the same type of service from any McDonald's
-
August 2022 by Angie Henderson
I went in to get 2 hats custom stitch. The associate Church Man wrote up my order he was awesome. He told me to come back in hour. Went and walked around returned in an hour. Another associate gave me my order one of the hats was not correct. I told him it was incorrect we looked at the ticket and he stitched it wrong. He said it looks good and I said this isn't what I wanted. I asked him if he he could redo the hat. He said come back tomorrow. I asked for a refund and left. He lost a customer. Came to Lids in Firewheel and the associate Ivan was professional and took care of me.Poor Service at North Park
-
August 2022 by Jonathan Artis
Shout out to this lids location. They messed up on a printed hat and fixed it without any hassle or stress. Nice to see that some places still care about customer service. At the end of the day I even ended up purchasing the hat that was printed incorrectly.
-
July 2022 by Michelle Marie Held
I have been calling all day and have no return I just need to know if I bring a hat in can I get in embroidered or do I need to buy a hat in store to embroider
-
May 2022 by Divesh Gupta
Worst customer service..... manager or owner is rude and racist. I have being to Lids in Allen mall and other malls those ppl are super nice. I would recommend don't go to the LIDS in NorthPark mall
