Lids is Dallas's number one destination for hats, carrying officially licensed sports gear. The selection includes fitted hats, snapbacks, and styles from brands like New Era and Mitchell & Ness, though one location's selection is noted as small. Customers can design custom hats for teams like the Dallas Cowboys. Reviews on staff are mixed, with some finding them nice but lacking knowledge, while others praise the customer service for fixing errors without hassle. Overall, it is considered a good place by many, with a wish for more special edition stock.
BEST CUSTOMER SERVICE IVE EVER GOTTEN AT LIDS BEST EMPLOYEES EVER DAVID,ISAAC, and EDGAR WERE SO PROFESSIONAL AND POLITE AND KNOWLEDGABLE ABOUT EVERYTHING I ASKED
October 2025
Arrived 10 mins before close and got taken care of with no rush , and no discrimination , I don’t know what that other guy is rambling about . But I had my hats curved and one of them embroidered, obviously not the same night , but the gentleman took his time and made sure to ask about every detail .
June 2025
Excellent service. They helped my husband choose the right size of the hat and curved it with steam.
