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April 2024 by KatyeB
I have to say I am disappointed. I don’t have a lot of money and I was very excited to buy my Lululemon leggings a couple of years ago. It was a treat for me as a mom. What made me more excited was the day that I bought them, The lady told me that I could bring them in no matter how old the leggings were and they would repair them. I have had two small holes in the bottom for about six months but haven’t had the time to take them in. The girl told me that because their new policy is they don’t do any kind of repair or return unless it’s with the year that you bought them. Again that’s fine, but I was told something else and usually that type of thing starts when the policy becomes active. To be told something and then to be told something else. I am sad because I was very proud of those leggings and I was proud that Lululemon was going to take an active interest in my purchase, no matter how far in advance the problem was. The hardest part is my daughter really likes to buy products from here and because of this instance, I will never go back again.Thanks again to another corporation/business that has done well but gone down in their customer service and product guarantee. Because now that they are making money, it doesn’t matter to them.
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February 2024 by A K
So helpful and friendly. Was able to exchange items with no problem. Great customer service from three employees
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January 2024 by Stacey Goodman
Such great customer service
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January 2024 by Kaira
Love their products.Had an issue with a return, but the staff was very helpful in getting it resolved over the phone. Great customer service ????
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January 2024 by Ray Ng
The service at this store and the one at North Park are like night and day. The employees at North Park treat you like royalty. This location always seems to have the most complacent employees with the most lackadaisical attitude. I would avoid this location if you don’t have to visit the store.
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December 2023 by Desmond
Yuckkkkkk please please please dont shop here..... hideous clothes at a ridiculous price
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October 2023 by Sonya Rae Hodnett
Great selection, helpful and friendly staff!
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September 2023 by Biff F. Palmer
Generally a good experience, nice men's pants
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August 2023 by Daniela Sanchez
Also almost had an issue returning a brand new item. Don’t waste your time here and go straight to north park
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July 2023 by Audrey McGinnis
Honestly have never had a pleasant encounter with the employees here, but this one takes the cake. The man helping with my exchanges/returns was so incredibly rude. I find it is always best to kill people with kindness. Usually gets your farther, but this guys was just awful. My boyfriend was standing off to the side and when I went to the back to grab something heard him and the girl talking about me and making fun of me. He was about to go intervene when I told him to stay back and it wasn’t worth it. Well I had to go back up to the desk to reorder something. So this guy had another chance to right his wrong and be nice, but chose to be rude (yet again). I work in customer service so I try and be mindful of what they go through, but there’s also an expectation of base level kindness. Do better. Just because you’re miserable working on a Sunday doesn’t mean you need to attempt to ruin other people’s day.
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July 2023 by Hannah Bailey
Staff was extremely rude and judgmental. Offered no help and spoke to me as if I was stupid. I have spent thousands of dollars at lululemon; and was extremely disappointed with this location. I will be driving the extra few minutes to the north park location from now on.
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February 2023 by Brian McCourt
10 days to hem pants and the staff is consistently unprofessional and poorly trained (on how to even do a hem).
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January 2023 by Ralph Young
Associates were incredibly helpful, affable, and excited to see my pup. Several pieces were recommended and my annoyingly specific questions were met with an eagerness to find an answer. Thanks, y’all!
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December 2022 by Betsy S
I rarely write negative reviews, but I've had it. I don't understand how people can be so rude. I was at the store purchasing an item and the man at the register couldn't have been more put off. I don't get it. If you don't want to deal with people, work somewhere else. Retail is not for you.
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December 2022 by Laura Trocoli
I usually come to this store and usually most employees are nice but today the guy that was at the register was extremely unprofessional and rude. He asked me if I needed a shopping bag for my items.. (wells yes do you expect me to carry them outside w/o a bag?) Gave me the smallest bag when I had purchased a jacket. He did not take the sensor out of one of the items I bought and seemed annoyed that the alarm went off and claimed there were 2 sensors (I tried the jacket on and there was only 1) Will never come back to this location and go to North park. Employees are a lot nicer and respectful there. The employee was wearing an Orange Texas shirt.
