Mattress Firm Preston is committed to providing customers with the best sleep experience. The store's Sleep Experts undergo over 200 hours of training to curate personalized solutions, including mattresses, bedding, and other essentials. Customers can shop confidently with the Love Your Mattress Guarantee, which offers low prices on top brands like Sealy, Tempur-Pedic, Sleepy's, and Serta. The store also provides convenient delivery and a 120-Night Sleep Trial to ensure customers find the perfect mattress. The sales associates at Mattress Firm Preston are praised for their exceptional customer service. Danny, the Assistant Store Manager, is described as a "first-class salesman" who helps customers find the right mattress without pressure, earning their trust. Marissa is commended for her efforts to locate the perfect mattress for a customer's elderly mother, even offering a convenient payment link to avoid an additional trip to the store. Sokree Saleh, a recurring customer favorite, is praised for his dedication in finding the best deals and merchandise, making multiple successful purchases with him. Overall, Mattress Firm Preston offers a personalized and enjoyable mattress shopping experience, with knowledgeable and attentive staff committed to helping customers find their perfect sleep solution.
Nicky was awesome to work with. He not only helped us find our mattress but he also went above and beyond to find us the best deal. We visited 2 times after taking some time to explore other options and he provided exceptional customer service both times.
July 2026
I recently visited the Preston Rd & LBJ location in Dallas and Nicky & James made my experience easy, smooth and provided expert advice. Thank you Mattress Firm !
May 2026
Superior customer service experience from start to finish at this location! I highly recommend this team. Thanks to James for ensuring a smooth process.
