This is one of the better run O'Reilly stores here in Dallas. Ben was very knowledgeable and helpful even though it turned out they didn't have the right alternator for my RAV4.Customer service is all that distinguishes one company from another, so it's important for the employees to be on board like this fellow is. ?
December 2023
Eric was absolutely INCREDIBLE! With the seasons changing (a Texas winter) AND the fact that my battery was 3 years old (no judgement please!) Eric provided superior customer service and professional guidance. I’m so thankful and appreciative! If you’re in need of any auto service, this is where you need to go! Thanks... read full comment
November 2023
I was extremely pleased with my experience today. I needed a new battery and the manager, Eric, not only informed me of my options, but also took the time to install the battery himself. He gave me some recommendations and was very helpful and kind through the entire process. I would give 10 stars if available!