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March 2024 by Jesse Lovelace
Ray always takes good care of me
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February 2024 by Jenaye
Customer service is trash. Repairs are fine.I dropped my car off on a Thursday, a couple of associates were gathered in one office loudly cussing and laughing like customers aren’t there. For my repairs the associate said I could wait but I said I’ll just come pick it up Friday. Friday afternoon comes and I have no updates so I text my associate asking if my car would still be ready that day. A few hours go by goes by and my associate sends a text saying “can you call me about the status of your repairs.” No other information. I call again with no answer so I ask him to call/text whenever he’s available. Hours later, I finally receive a call back and it’s to let me know that additional parts were needed so it would take until Monday.Now it’s end of day Monday, no calls, no updates, no nothing. Of course I’ve called and sent texts.I’m leaving this review so low because of the lack of communication. Why have texting as a form of communication if the associates are not going to use it? Why have a system that allows your customer to see the repairs/costs if the associates pick and choose when to use it? Feels like an extreme waste of my time to play phone tag and/or have calls only going to voicemail repeatedly.I’ve used Park Place 2 times for maintenance, 1 time for repair after being hit, and this time for a brake job and window repair. I don’t advise going unless you’re getting a routine maintenance that doesn’t require additional parts/service.The lack of customer service is annoying and it’s even more annoying when I compare it to the Volvo dealership service I received when I lived out of Texas.
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February 2024 by daaf paul
First day i was there the associate seems friendly, but i waited an hour and half for the service eventhough was told it will take 30 minutes and will have service check and a free car wash in which they didn't do. Second day the associate wasn't friendly, seems not willing to talk or give suggestions, hence i simply went back just getting the safety recall services.
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February 2024 by Aaron Plaat
I’ve had nothing but the best experiences at Park Place. The service is thorough, fast and I appreciate the loaner vehicle.Aldo goes above and beyond to help his clients, and has helped me on several occasions when my Volvo was in need of service. He goes extra mile and is a true gentleman.
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February 2024 by T R
My vehicle has been there 21 days and has not even been checked out. I was quoted a 2-3 day wait. For repair AND DIAGNOSIS. It's been 8 days, they haven't bothered to look at my vehicle or contact me regarding the delay.The guy that answers the phone for service inquires doesn't allow you to ask questions, he immediately transfers calls to the advisors voicemail, not helpful. I had to call 5 times before the advisor contacted me back. He keeps telling me the same excuse. It's frustrating because I know what is wrong with it. They just arent trying to get this done. I guess only certain customers matter to them. Since I didnt purchase from them and my volvo is old, I guess I don't fit the profile they like for speedy service. For a simgle parent with one car in the family, this has been tough. My advisor Moises does not let me know what is going on and could not care less. Please do yourself a favor and go elsewhere. The customer service is better at Dollar Tree than at Park Place Volvo Service Center.****Tara R. 2008 Volvo xc 90. it has been in your diagnostic center for almost 4 weeks! no diagnostic. This is a joke! Worst SERVICE CENTER EVER!i DO NOT KNOW HOW TO "REPLY TO A GOOGLE REVIEW RESPONSE" NOR DOES ANYONE IN MY OFFICE. LOL YOU ARE JOKING RIGHT? THE OTHER POOR REVIEWS RECIEVED A PHONE NUMBER TO CONTACT. YOU GAVE ME NOTHING. I LEFT MY MAKE, MODEL AND FIRST NAME WITH LAST INITIAL. I ALSO HAVE YOUR LOANER. A BLUE XC 40. 2024. CALL ME
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January 2024 by Sandra
Most awful experience I’ve ever had!! Took my car in on a Friday, told my advisor I’d be back in town Wednesday morning and would need the car. Quote was sent but not explained only a picture with a bunch of codes was attached. At this point I just wanted it over so I Approved services that following Monday. Called several times that Monday to check, couldn’t get a hold of my advisor nor anyone past the lady answering. Finally heard from him Tuesday morning at 7am said would get started on it. That afternoon at 4pm I got a voice mail from the advisor saying that the quote he gave me was only for labor and that he forgot to include parts. The new quote was doubled!!! Again couldn’t get a hold of him until the following morning, and basically suggested to cut corners and only do some of the services, when the original quote said everything was needed to be done urgently. Basically communication was awful! I felt very taken advantage of for being a woman and knowing nothing about cars. I will not be going back and will be taking my car elsewhere from now on!!!
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January 2024 by Andrea Nietz
I was here for the weekend and got a flat. Called on Saturday morning and Britney was so sweet and accommodating on the phone. She scheduled me in for the same day and even planned enough time for me in to drive to Volvo with a spare tire on a rainy day. This was very thoughtful. Juan took care of the rest. I even asked if they could vacuum my car because it was messy and Juan said that this is not a problem. I would have even paid extra for this service but it was free. Would highly recommend them. If I would live in Dallas I definitely would buy from Park Place since I know the service I get here.
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December 2023 by Alexandria F.
I've purchased 2 Volvos through Park Place in the last 3 years and use them for service as well. They are fast, efficient, loaners are reliable and they're great at communicating. Most recently I was helped by Ray for warranty service and needing help with a part and he was fantastic and made sure everything was taken care of. Love Park Place!
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December 2023 by Hussein Alshibli
The person who works in parts does not deserve to be in front, but rather to be better in maintenance or better in cleaning cars
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November 2023 by Chris Snow
My car alerted me to an engine problem, so I made an online appointment for the nearest service, and I had to wait for four days. However, on the first day I left my car there, the service personnel informed me that I would have to wait another three days for a diagnostic examination, which seemed absurd to me because a diagnostic involves simply reading the codes with a tool, and it's not complex at all. Unfortunately, I had to accept it.During this time, I received a phone call telling me there would be a further one-day delay for the diagnosis due to a high volume of cars needing service. Then, until today, the fourth day, I made several phone calls, but no one answered, and there was no information about the status of my car. I believe they must have enjoyed their weekend.I want to tell you that I bought my car in California eight years ago, where the service impressed me. In the past few years, I've had regular maintenance for my Volvo in Florida, Arizona, and Kentucky, and the service in those places has been significantly better and faster than in North Dallas. Moreover, the prices were only half or even lower than what's charged here. If you're interested, you can find prices for other dealer services online, and North Dallas's prices are usually even higher than in California.Furthermore, if you search for "Volvo high oil consumption" on Google, you will find that many users have faced this issue, and Volvo didn't initially recall their cars. They only took action after lawyers got involved, and within 8 years or 100,000 miles, they provided free repairs for the affected vehicles, but customers had to pay if there was no issue found during the inspection. I believe you can draw conclusions about Volvo's approach to dealing with customers and their corporate culture from this.So, if you live in this area, I recommend selling your Volvo as soon as possible before it develops major problems and switching to a brand with higher reliability and a better service reputation. Don't be too trusting of Volvo here because if your car has issues, North Dallas Volvo won't care; they are primarily concerned with sales. After all, Volvo cars have many problems, and they can make a significant profit from repair services.Update : I called the number provided in Google's response information, but nobody answered the call. I left a voicemail, but Mr. John, who responded on Google reviews, did not provide any voice response. I believe he might be a manager, and both he and his subordinates exhibited the same unprofessional behavior. In the end, the business offered a 10% discount and delivered the repaired car to my home. However, a job that could have been completed in 3 days took 7 days. The staff hoped that this compensation would lead me to delete my review.During this time, I had to rent a similar type of car for 7 days, and more importantly, a very simple repair job required me to continuously follow up. I still maintain a 1-star rating. Their attempt to use compensation to eliminate negative reviews raises serious doubts about whether their current rating is too high.Service: Auto engine diagnostic
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October 2023 by Jeannette Hopkins
The customer service when calling in needs improvement. Agents transfer my calls and do not stay on the line to make sure someone answers and can assist. I have tried calling on two different dates, more than one call each time and still do not have my request addressed. I can understand I am calling at end of day and near closing time but I am calling during operating hours. I can also understand if there’s no one to help with my request as they are gone for the day but after several calls it would have been helpful if someone would have taken my request and committed to having someone follow up with me once they were able. That would prevent me from calling in after work at 5:30 when apparently no one available really to assist.Services: Electrical repair
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September 2023 by Sara Hightower
I've owned a few Volvos and considered myself very loyal until the extremely poor service and reliability of late. I'll be looking elsewhere for my upcoming purchase and certainly not at Park Place. While Park Place service was very good years ago, it has gone down hill significantly. They offer no shuttle and never have loaner cars for customers, regardless of the severity of the repairs needed. In my most recent appointment, I was told I needed to spend $1100+ on a repair that was just done less than 6 months ago for $900. When I asked how this was possible, they said they'd get back with me and came back with an updated price of $2500. And zero explanation of how or why a problem wasn't diagnosed in replacement on 3/29 or what possibly could have happened in the short time since then. Unfortunately this one example is far from the only costly repair I've done in the past 2 years on a car with <85k miles that is being driven only 100-200 miles/week. So much for reliability.
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September 2023 by christian hudspeth
Came in to get a new key fob/reprogram and new emergency key blades, process to drop the car off was quick and easy. The service advisor, Juan Escalera who did a good job working with me to get what I needed. Also nice to see one employee (I thinks his name is Alex?) remember me and my car from almost a year ago when I only came in for a check up. It was a nice experience even if it was a little pricy though the complimentary car wash does compensate for it somewhat.
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September 2023 by Rita Brown
Expected me to wait for 2 week until they could even diagnose my car to tell me why it would not start. The manager and the head mechanic could care less. To add to my list of problems they did not have any loaner car available. Had to rent a car to go to work.Volvo at Park Park does not care about their customers. Will tell family and friends to never buy a Volvo cause after it’s purchased you will be on your own if it ever need services
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August 2023 by abzeman
Park Place always takes great care of me. I've used them for over 10 years. Preston and Aldo are the best. Preston made sure to fill up the gas in my loaner so I wouldn't have to in the Texas heat.
