PetSmart is the largest pet supply and services retailer, offering over 10,000 products both in stores and online to meet the needs of various pets, including dogs, cats, birds, fish, amphibians, reptiles, and small animals like guinea pigs, gerbils, hamsters, and mice. Customers can shop online and pick up items quickly at their local stores, often within two hours. Many locations provide additional services such as dog training, grooming, pet boarding, PetSmart Doggie Day Camp, and pet adoption. The store offers a wide selection of dog food at reasonable prices and seasonal clothing for dogs. The toy department is notably large, and many customers find the staff to be friendly and helpful, especially when they need assistance or special products, such as urinary tract food for cats. However, some customers have experienced inconsistent customer service, with a few noting that staff members on the sales floor did not greet or assist them, which led to no purchase. PetSmart’s grooming services receive mixed reviews. While some customers appreciate the convenience, others express concerns about the experience. One customer’s puppy was stressed and appeared afraid after a grooming session, citing inexperienced groomers and long wait times. Despite these issues, many appreciate the store’s large selection, helpful staff, and the ability to quickly pick up pet supplies. Overall, PetSmart is a convenient and comprehensive destination for pet owners, though service quality can vary by location.
It was cool, I went for dog food that was showing up on sale at a great price. It wasn’t that price so I was disappointed.
August 2024
Easy pick up delivery wow babysitting my daughter’s dogs.
April 2024
Two employees on the sales floor passed no greeting or did they ask we needed help only the front register young lady…. Didn’t purchase anything because I didn’t see what I was looking for
