PetSmart is the largest pet supply and services retailer, offering over 10,000 products both in stores and online to meet the needs of various pets, including dogs, cats, birds, fish, amphibians, reptiles, and small animals like guinea pigs, gerbils, hamsters, and mice. Customers can shop online and pick up items quickly at their local stores, often within two hours. Many locations provide additional services such as dog training, grooming, pet boarding, PetSmart Doggie Day Camp, and pet adoption. The store offers a wide selection of dog food at reasonable prices and seasonal clothing for dogs. The toy department is notably large, and many customers find the staff to be friendly and helpful, especially when they need assistance or special products, such as urinary tract food for cats. However, some customers have experienced inconsistent customer service, with a few noting that staff members on the sales floor did not greet or assist them, which led to no purchase. PetSmart’s grooming services receive mixed reviews. While some customers appreciate the convenience, others express concerns about the experience. One customer’s puppy was stressed and appeared afraid after a grooming session, citing inexperienced groomers and long wait times. Despite these issues, many appreciate the store’s large selection, helpful staff, and the ability to quickly pick up pet supplies. Overall, PetSmart is a convenient and comprehensive destination for pet owners, though service quality can vary by location.
I mostly come here because it's the only available option close to where I live to travel to on Dart. Aquatics section is poor, but everything else in store is ok and in stock.
February 2026
Working here were very friendly. The team was very helpful. They have a great selection of dog food and toys as well as pets like hamsters and birds and fish that you can go and look at and yeah, everyone was nice here.
January 2026
Ashley did an amazing job grooming my dog. My only request was to keep his hair nice and fluffy, and she delivered perfectly. I highly recommend her. Dropped him off at 7am and he was ready for pickup at 9am.
