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November 2025 by Jennifer Riness
I was in this store yesterday and made a huge purchase. I was getting Christmas decor for my home and a new bed spread. I understand that the employees are commission but I had set aside some larger items at a register with a lady and then went to find the comforter I wanted. A different lady helped with the comforter. When I took the comforter to the other register to check out the lady who had helped can frantically running to find it and said ok well she’s going to check you out here for those items and then you can come to the back to check out with the comforter. I said no I am only doing 1 transaction and the lady seemed so offended. Teach your employees manors. I almost just left and said no one can have commission I’ll purchase all my stuff online!
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October 2025 by Zulema Chamberlin
All the employees are poorly trained, including the manager, and their system is completely broken. I tried to exchange some pillowcases I bought for a different color, and they never found the purchase in your broken system. They tried to pay me $9 for something that cost 10 times more.
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September 2025 by Don Luxton
This is my wife’s go to place for home decor
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July 2025 by Riley Morris
Not enough people to help, app doesn't work to add to wedding registry and don't have the silverware onsite to try. Why even come in
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July 2025 by Michele Mccoy-Seward
The store was very nice and clean, the entire setup is very enticing however, no one ever approached me to help me no one greeted me I was totally ignored by everyone in the store and I purposely walked around several times to see if anyone would even offer to help me considering I was the only African American consumer in the store I will no longer be making online purchases based off of their poor customer service. People really have to stop treating people like trash based off their outward appearance... You never know who is walking in your store and what's in their wallet. Every customer should be treated equally. When I lived in Michigan I always received much better customer service.
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June 2025 by Jenny Phan
Very disappointed with the customer service at this location.
I came in to return a $50 vase from a larger purchase of about $550 — which I had paid for using a mix of a prepaid Visa ($150) and my Pottery Barn credit card (around $400). When I originally purchased, I didn’t have my credit card with me, but the associate was able to look up the account using my ID.
However, when I returned the vase, the associate rudely told me they could only issue store credit unless I physically had the Pottery Barn card. I pushed back — fairly, since they didn’t require the card at purchase — and only after asking for a manager did they process the return to my account.
Here’s the real issue: the refund was never actually returned to my credit card or prepaid Visa. I have the receipt, proof of purchase and return, and still no resolution. I’ve contacted customer service and have yet to receive help.
It’s not just about the money — it’s the poor attitude, lack of training, and being made to feel like a nuisance for simply trying to return something properly. For a brand that’s supposed to represent quality and professionalism, this experience was a real letdown.
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June 2025 by KJ Charania
Had a very unpleasant experience today at this store. Tried to talk through some options on curtains (literally was going to take 10 minutes) and the guy was completely obnoxious the whole time.
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May 2025 by Sydney Simmons
Went to buy a candle for a hostess gift ( keep in mind this candle was $75 ) and I went to check out and asked the man at the register if I could please have it gift wrapped and he said yes no problem, I paid and checked out and he goes “it’ll be about 45 minutes on gift wrapping “ after the fact that he charged me for wrapping. So annoying and unprofessional of him to not tell me that BEFORE he charged me the $9 for wrapping. Then the refund wouldn’t work of course.if he would have told me before hand it was going to take 45 minutes I would’ve said forget the wrapping like he should have said before hand.
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May 2025 by Dave Cameron
Good selection of quality...
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March 2025 by Christine Hooker
Spring has sprung! The store looks amazing!
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February 2025 by Brooke Wendt
Gigi helped me pick a duvet cover, which sounds simple at first, but I’m super picky and had spent months trying to find anything I like. She has great taste and her customer service surpassed all other stores I’d checked out previously (over 5). I hope her manager sees this and gives her recognition for her expertise!
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January 2025 by Ian O'Brien
Had all that and more than I was going to get.
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January 2025 by L
My sister and I were exploring options for a new leather sofa she planned to purchase. Unfortunately, the level of service we received did not align with the high standards one would expect from a premium retailer.
Earlier in the day, my sister visited the store alone and struggled to find assistance, despite spending over an hour browsing. Later that evening, when we returned together, the same interior design specialist who had been inattentive earlier became noticeably more engaged and attentive. While the furniture itself met her expectations, the disparity in service left her hesitant to make a purchase from this store.
For a retailer of this caliber, attentive and friendly customer service should be a consistent part of the experience, regardless of the circumstances. I hope this feedback encourages a review of staff training to ensure all customers are treated with the professionalism and respect they deserve.
Thank you for your time and attention.
Elle Times
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January 2025 by Sarah Righetti
The designer helped us pretty well and we are looking forward to see the room come together. A few hiccups but not on the part of our designer. Suzanne was a gem.
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January 2025 by J S
Do not try to do a return on this store because they don’t know how to do it. They will give you a less amount of what you have paid and tell you to call customer service. Then customer service will tell you that they did the return wrong and they can’t do something about it. In this scenario you will be losing money but it’s not me because I will contact my credit card company for a chargeback. Employee Kathy prefers to say that there is no internet in the site to not give you information about anything. Be aware
