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January 2024 by Frank Nall
Crazy crazy prices for IKEA quality
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January 2024 by RB Nu
Bought 2 pieces of furniture in July 2023 and the delivery has been delayed 3 times and they will not be available for delivery until June 2024! Very unreasonable timeline. When contacted the customer service they directed me to the terms of agreement. That is usually an approach taken by scam companies and did not expect it from Pottery Barn.
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December 2023 by M Hurn
Terrible service at this location.
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November 2023 by Natalie Benavides
Very happy with the patience and assistance of the staff with my very complicated return! ?? I really appreciate the workers here.
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September 2023 by Nicolette S.
I stopped in to figure out which sofa I wanted to get. I ask an obscene amount of questions and the general manager Mike was so extremely helpful. I don't typically leave reviews but he patiently gave me his recommendations, I had no idea he was the GM and I took up a lot of his time and he was SO HELPFUL! Every other time I have been in the store my experience was meh but I was genuinely surprised and pleased with it today. A+ customer service, and I'm a harsh critic.
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August 2023 by lillian wang
NEVER SHOPPING AT POTTERY BARN AGAIN. We bought an open box nursery chair because we found out we are adopting few weeks ago and our adoptive daughter is arriving end of August, so this was the fastest way to receive a chair. The level of quality is filthy, with stains everywhere. Called customer service, can’t even speak to a supervisor and denied the request of return. If I knew this was the level of quality for an open box item from pottery barn I would’ve never bought it. I wouldn’t spend $100 on this filthy chair and we spent $900. I am very disappointed in the quality of open box product as well as the quality of customer service. Their quality control obviously did not even evaluate the product or they should state more clearly what the damages are on the website for USED ITEMS. I will never shop here again PERIOD.
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July 2023 by Zach D.
My experience with with the Pottery Barn on Knox street is by far the worst experience that I have had with a furniture store. I decided to buy a sofa from them in store after talking with a sales person. She told us that the sofa was upstairs and that we can take it home that day if we had our own delivery people. We thought that was a fine idea because we have a group of movers that we regularly work with. However, it was not until after we swiped our card that we were told that the sofa is actually not upstairs and that it would be in a week later. We were assured updates via text and phone, but we never received those. Upon calling on the delivery date, we were assured that the sofa was in the Dallas warehouse and that it would come in later in the week.However, at the end of the week, we received no update and had to call for one. Now, managers are involved and they told us that we should have never received a firm date for the delivery, and that the original sales person over promised. Nevertheless, the manager called the warehouse to confirm that the sofa would be in-house after another week because “all of their deliveries are delivered at that time.” She called us the preceding weekend to confirm that the sofa would be in store on Monday, so we set up movers to arrive to the store at 11am to pick up the sofa. I called at 10 am and surprise, surprise the sofa was not in store. The manager told us that the sofa left the facility but had not arrived yet.The problem with her statement is that we were told by Managment that “deliveries are dropped off at 6am.” We were not told that deliveries are dropped off throughout the day. As a consequence of Pottery Barn’s lack of communication, mismanagement, and lack of professionalism, we have to disrupt our movers days and pay additional money to them because the sofa is not available to be picked up. I would give this store negative stars if I could. I wholeheartedly do not recommend anyone buy from here and I hope the area manager takes a deep dive into retraining management and sales associates.
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June 2023 by Brooke P
The staff at this location are amazing!! They were able to help me find a duvet set that I’ve been dying to get my hands on. While I currently don’t live in Dallas, I will be back when I’m back in the area.
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May 2023 by Nolan
been waiting 3 months for a gift card to be mailed for a return I did in january, have called 12 times with a different issue being the reason for delay each time. Nice employees at this location but they pretty much stole from me. Luckily I am young enough to have the energy to set reminders to reach back out and send customer service issue escalations in. If I were elderly and had trouble using computers, Pottery Barn would just ignore my issue and hope I went away.
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March 2023 by Dwight Ballard
Ordered a table four months ago and it was back ordered. Waited for delivery once. They sent the wrong table. Waited for delivery a second time. They sent a broken table. They said I could wait another month and maybe get another one. Canceled the order. Still waiting on the refund. This is a very untrustworthy organization. A massive corporation masquerading as a quality furniture store.
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February 2023 by Saan Suhi
Do not!! Accept delivery if there is something wrong. They will not exchange it like they tricked me to keep until new one arrives. This is the worst store and customer service i have ever dealt with in my life. Rooms to go are 10 times better than pottery barn’s customer service. Horrible!!!
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January 2023 by Amy Wilson
This is a long overdue review, but Gigi with interior design services did an amazing job helping me furnish and pull together our new home! I was feeling totally stumped and she patiently walked me through everything. We get tons of compliments on our decor and I’m still so appreciative!
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January 2023 by Carissa (Grisham) Scorcio
I LOVE working with Sandy at Pottery Barn. Ask for her! She’s so kind, patient, has great advice, she’s not pushy at all just incredibly helpful & she’ll go above and beyond for you. We’ve bought a few rounds of furniture from her, love how’s it’s looked and felt like we had great guidance, great service and got good deals - the type of combo that keeps you coming back for more furniture and decor :-) everyone else at the store has been kind and helpful, too!
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December 2022 by Lisa
Be very careful purchasing items online. The photos are intentionally deceptive. I purchased a fresh garland and one side is a stump. I checked the several online photos of the item and then realized they only photographed one side. After spending a half hour on hold to speak to customer service, they only offered me a $10 gift card. Last time I will shop at Pottery Barn.
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November 2022 by Terese Mcmichael
This store has by far the poorest customer service. I asked about color samples for the wood on the bedroom furniture I was thinking of plunking down over $6k on and the sales person informed me that she was part of the design staff, had an appointment soon and could not help. Excuse me but she was paid hourly, not per appointment. Had she said “I can call someone to assist” that would have been great, instead she said the color samples were in some drawer and it might be a while. I call BS on that answer, after all she is design staff, color samples are her specialty. I went to the Southlake store and was treated much better. Store manager needs to school staff on professionalism.
