Pottery Barn Kids is a popular destination for parents and caregivers, offering a wide range of high-quality baby and children's products. Customers consistently praise the exceptional service and knowledgeable staff at this store. Many first-time parents have had excellent experiences, with associates like Rod, John, Mitzi, Liz, Zoe, and Kaelin going above and beyond to assist them in selecting the perfect nursery furniture and decor. These staff members are described as attentive, patient, and true product specialists, able to answer all questions and guide customers through the process. Shoppers appreciate the value of in-person shopping, as it allows them to see the items firsthand and make more informed decisions. The store's extensive selection of swatches and samples is also noted as a helpful feature. Customers consistently report leaving the store feeling satisfied with their purchases and grateful for the exceptional service. Overall, Pottery Barn Kids is praised for its high-quality products, knowledgeable and customer-oriented staff, and the ability to provide a personalized and memorable shopping experience, especially for first-time parents.
Incredible customer service by Zoie and another gentleman whose name I wish I could remember. If you’re looking for Nuna strollers and car seats, save your time and do NOT go to Nordstrom. We came in to PB kids for nursery gliders and ended up with a full demo on strollers—it was so helpful. Wonderful staff.
November 2025
Always have a great experience shopping in-store here!
November 2025
zoe was super good at designing the room and was so patient telling me how to use the car seat!
