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August 2023 by Norris S.
Don't do business with this bank. There is a reason for all their negative reviews. their customer facing "service" reps are nasty and arrogant. they will lie to you straight to your face and tell you they can't help you when their online services go down. so, basically they take the view of "screw you" don't need you. their online services have been down 48 hours in a row now. their response is go to your branch if you need help. well ain't that great except I'm disabled and need online services because I can't leave the house. lousy bank and staff are arrogant beyond belief that's why I'm moving my account somewhere else. they won't even acknowledge their responsibility for helping the disabled their attitude is suck it up we don't care
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March 2023 by Luke Cohea
Staff do not know how to listen to customer concerns. Due to the poor attitude and incompetence I've experienced at multiple branches, I'm moving my banking elsewhere. This has been truly ridiculous.
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January 2023 by Diann London
Outstanding service and manager is a delight, as well as skilled in her job.
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June 2022 by Kay D.
After about 10 years of annoying inconveniences and , I have parted ways with Prosperity Bank. I never liked their mobile app, finding it unreliable, but last week was the last straw. THEY made an error that hurt me to the tune of $485. 4 loooong phone calls later and promises to call me back with more info (3 local, 1 to corporate) they grudgingly agreed to credit me $70. Boy, when I made a "mistake" they were quick to take fees but when they make a mistake? Not even a phone call back. The corporate guy confounded the issue even WORSE! Today I went in (having checked my balance before heading to the bank) to close the account. No one cared--they must have people closing them all the time. The bank officer messed up the paperwork and had to redo it, handed me my money at the end of it all and then "saw" that I now owed the bank an additional $20!! HOW???? She made a phone call and got the fee waived but I was grinding my teeth I was so fed up. I took great delight in shredding the debit card that I will NEVER use again. I went to a nearby credit union and opened both a savings and checking account and the experience was very smooth and pleasant. Both my partner and my son are pulling out of Prosperity and I urge you to keep looking before getting mixed up with them. There is a bank/credit union on every street corner and you do not need them. You can and easily will do much,much better.
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May 2021 by Danny K.
I started a HELOC October 2020 and it is now practically beginning of June 2021 and after 2 different loan officers and 3 processors I am no closer to obtaining or even getting proper feedback on my application. Save yourself some time and headache and go somewhere else for your lending needs.
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July 2020 by Anna C.
Wow. Coming from an awesome bank like Legacy Texas, this was a real slap in the face. It's been a month since the take over now, and I'm going to move all my accounts to another bank. What a pain in the butt.
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June 2020 by Dwight N.
The transition from Legacy Texas to Prosperity Bank simply could not be any worse beginning with having decades of my banking history simply deleted. Since then, every customer service encounter I have had over the phone has been a colossal waste of time, literally hours just to get my wife debit card. I just spent 30 minutes on the phone waiting to speak to a CSR on yet another matter, only to then be put on hold for another 30 minutes just to be disconnected. Needless to say, I cannot run away fast enough and will be changing banks. This experience gives me new empathy for my friends that went through the Verizon to Frontier transition a few years ago who had nothing but problems and poor customer service. June 8th, the day of the transition, will live in infamy for all Legacy Texas customers.
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September 2019 by Mikayla Cole
Terrible service here. Don't go to this bank expecting to get change if you are not a customer....
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March 2019 by Ashley C.
I've dealt with a lot of crappy banks in my life, but this one is by far the worst. I was at sprinkles and Highland Park the other day just trying to make a $12 transaction and my card was declined over and over. I was in a long line and it was so embarrassing. When I called Prosperity to inquire about the transaction, a rude woman acted like I was inconveniencing her with my phone call and proceeded to sigh loudly when she had to transfer me to someone else. She also told me that my card would do that again and there's no way to tell when or how it will happen again. So I should just get used to my card being declined on a regular basis and not have a problem with that? Now I have to always carry a back up card because Prosperity's can be trusted to work? I was then transferred to Rebecca who laughed stating that what the last woman told me was correct. That's just want I want in a bank I'm entrusting my money with-to be treated like an inconvenience and be laughed at. I'll be up here tomorrow removing all my money from this bank.
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October 2018 by Alex Gomora
Lady on the first teller booth had the WORST attitude! She looked like she doesn't want to work just sit there and get a paycheck....so easy right?...I usually go to the branch in Preston and legacy. She should go there for a hospitality training.
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July 2018 by Kenneth Chung
Lobby manager Bill Tipton provided excellence of customet service!!
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November 2017 by Ben Lewis
The last 4 times I have went through the drive through the wait time has been over 10 minutes and the customer service has been really bad. I have a family member that is a bank manager at another Prosperity bank and have told them the issue with this bank.
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August 2016 by Brittany B.
I have been banking with Prosperity Bank for almost 9 years this month. While I have had some problems over the years with different branches, I have never spoken to anyone who worked at any bank location that was as unprofessional and disrespectful as this branch ( 9300 Lyndon B. Johnson). Even more surprising, the lack of professionalism was from this location's Branch Manager, Teresa. I had questions concerning the limit of times you can "swipe" your debit card per day (apparently their is a limit to "swipe your card" even if you do not go over the max $2500 a day). When I called originally, the banker who answered was very polite and answered all my questions. She had never heard of this policy and put me on hold to talk to her Manger (Teresa). I waited on hold for about 6 minutes. When the banker got back on the phone, she explained that her manager had never heard of this policy either only a $2500 max limit of spending per day and that she would look into it and get back to me shortly. I told her thank you and appreciated her help. About an hour later, I received a call from Teresa (I'm guessing from her office phone because it was not the number as the prosperity main phone number). I answered and asked who it was because I did not recognize the number, She was immediately rude and obviously annoyed by my questioning. She told me she didn't know why I called and asked what I needed. I repeated what the situation was and my question. She said that it was just a rule. I asked her if she knew why or what she had found out because earlier when I spoke to the banker after waiting on hold while she talked to Teresa...the Banker had specifically said that neither her OR THE MANAGER TERESA had never heard of that before. She told me " obviously it is there for a reason." But could not give me a reason. I asked who I could talk to about this and could explain the "rule" to me. She told me it was just something Prosperity Bank does and it was PROBABLY for security. She didn't give me anyone name I could call and continued to ignore my request. I tried to explain again that I wanted to talk to someone who could explain this to me further and not a PROBABLY. I asked again, she again ignored my question of why or what exactly the rule was. I asked her if I could call someone to reactivate my debit card if I gave them all my information to prove that it wasn't fraud. She said she didn't know. I AGAIN asked if I could talk to someone who did have this information. While I was trying to ask AGAIN (Because she kept blowing off my question), she interrupted me and yelled, " CAN I TALK NOW?! STOP INTERRUPTING." I told her that was completely inappropriate and that I would be letting everyone know my horrible experience for just wanting answers from the bank that MY MONEY is being deposited into and I hung up. There was no call back. Teresa's actions as, Manager of Prosperity Bank (9330 Lyndon B Johnson Fwy Unit 150 Dallas Texas), were COMPLETELY unacceptable. It does not matter how hard of a day you have had, how frustrating it is answering questions you don't know the answer to, or how difficult YOU THINK a customer is, it is never acceptable to yell or talk to a customer in that manner...OR to deny them information that you don't feel like having to answer or find more detailed information about from others above you who DO KNOW THE ANSWER AND WHY. After this experience, I am seriously considering finding another bank that does not employ managers like Teresa. The Banker at this location who was helpful and polite should honestly be in the managers position over her...Even with her probably inexperience, it would be better than Teresa's LACK OF professionalism.
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March 2016 by Berenice Hernandez
Terrible customer Service!
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July 2012 by Cathy Thelitz
Love the people! Very friendly and helpful!
