Staff do not know how to listen to customer concerns. Due to the poor attitude and incompetence I've experienced at multiple branches, I'm moving my banking elsewhere. This has been truly ridiculous.
October 2018
Lady on the first teller booth had the WORST attitude! She looked like she doesn't want to work just sit there and get a paycheck....so easy right?...I usually go to the branch in Preston and legacy. She should go there for a hospitality training.
November 2017
The last 4 times I have went through the drive through the wait time has been over 10 minutes and the customer service has been really bad. I have a family member that is a bank manager at another Prosperity bank and have told them the issue with this bank.
