Public Storage in Dallas offers a convenient and reliable storage solution. Customers can easily reserve a space online, with no commitment required, and skip the counter to go straight to their unit. The company has been providing personal attention for nearly 50 years, and the staff, such as Heather, are known for their helpfulness and friendly demeanor. However, some customers have reported issues with pest infestations, which can be a concern. The company's response to these problems has been mixed, with one employee suggesting the customer should contact corporate rather than addressing the issue directly. Overall, Public Storage seems to provide a good storage experience, with a focus on customer service and convenience. The positive reviews highlight the staff's willingness to assist customers and resolve any issues that arise.
Helen was excellent showed me the unit and helped me get my storage unit
July 2025
Simply put, I will use Public Storage so I can see Helen more. One of the kindest and helpful people I have ever met. She is absolutely delightful and a one in a million. Answered all my questions and made me laugh.
July 2025
Rat infestation don't keep ur stuff here and you can smell the rat pee when you walk around the storages charging people all that money just to have there stuff ruined you can afford to set traps and spray. “You gotta tell cooperate” was the response when the employee was told about the incident. Absolutely disgusted
