Reformation is a clothing store that offers a pleasant shopping experience with a focus on style, quality, and customer service. The store is well-organized, often set up by color, making it easy for customers to browse and find what they like. Customers can view the entire store's stock and sizes on a touchscreen and add items to their dressing room, which streamlines the shopping process. The store features a curated selection of beautiful silk dresses and other styles, with many pieces suitable for special occasions like weddings or formal events. Although the products are priced higher, customers feel the quality of fabrics and designs justify the cost. The staff at Reformation are generally friendly and attentive. Many customers mention positive interactions with helpful employees who assist with fitting and sizing, making the experience more enjoyable. One reviewer appreciated the quick response of staff to bring different sizes and styles to the dressing room. However, some reviews note inconsistency in customer service, with one mentioning an unhelpful and rude male staff member that made the shopping experience uncomfortable, though another employee was described as sweet and helpful. Health and safety are a priority at Reformation, with measures including wearing face masks, hand sanitizer available at entrances, limited store capacity, reduced hours for sanitation, frequent cleaning, and contactless payment options. Overall, Reformation is praised for its stylish, high-quality clothing, organized setup, and attentive staff, making it a popular destination for shoppers seeking fashionable pieces for special occasions.
I recently visited the NorthPark location and talk about a smoke show! One of the most unique, fun, and cool shopping experiences I’ve had to date! Reformation keeping brand integrity intact and reforming the fashion industry—truly exceptional.
June 2024
I adore this shop! Haley is an absolute gem, and always so patient and helpful with all my needs. The brand also partners with threadup in which you can sell your gently used clothing/accessories.
January 2024
Great customer service! And my friend found her dream dress!