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March 2024 by Kim S
I went in looking for help and/or advice on hair color, but from the minute I walked in until the minute I walked out, I was ignored, not even acknowledged. The employee was on speaker on her cell phone and more worried about what seemed to be PTO, than the customer in the store. After talking to her friend for about 10 minutes, she walked to the back room, still on the phone, and left the floor unattended, so I just left. Obviously her priorities are not customer focused and my business didn’t matter. This was just a disappointing experience.
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July 2023 by Leticia Victoria
Agree with the people below , they have such rude workers specially the one with blue/pink hair & glasses SHE NEEDS TO BE FIRED ! with her bad attitude like if she don’t wanna help people why she here ! Went in here yesterday asked her a couple of questions about a dye i wanted to use and everything I asked her about I received very unprofessional and rude responses with her nasty attitude ! This place needs people who are willing to help customers decide on what’s best for our hair, not people who are gonna be ugly about everything we ask ! Owner needs to read these comments and chose their workers correctly .
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June 2023 by Adriana
rude staff ! can’t be ugly and rude sis choose one ??
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April 2023 by Alondra Rodriguez
I did not like their customer service! As soon as I walked in I did not get a hello or nothing, both girls just stare and walk off. I asked a simple question and she responded with a rude attitude.Second girl with glasses had a nasty attitude as well. She was no help at all. If you don’t want to talk to people get a different job!
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March 2023 by Steph Lopez
I use to love this Sally's it's down the street from me. Ever since new staff came it's horrible customer service. The times I came in all 3 staff one has blonde hair on the top of her head and other two have black hair are in the front talking to each other laughing like kids they seem young and unprofessional and don't ask people if they need help.
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March 2023 by Trisha Ramsey
If this is the one on forest lane then it's a very good store and the people are very friendly but there is 1 in Addison close to the hotel that I'm staying at where they were very rude to me and unkind and they did not give me my professional discount so I had to call the corporate office to get them to refund my money.
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March 2023 by Janice G.
Would it hurt to say "Hello?" Both swanky cashiers were on their phones and made no eye contact or EFFORT when I asked a question. Then the on checking me out saying I didn't have an account...which I have had for over 15 years. Place is gross!
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December 2022 by Jake Carrell
The people were no help. They didn’t let me make a purchase in cash and the check out lady with purple hair was rude. The store was a mess and they refused to take my money cause it was cash… terrible store
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May 2022 by Bartender Kat
Loved it.
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March 2022 by Deborah Anarrayoflight
Staff was very helpful, friendly, and knowledgeable. Thank y'all!!!
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February 2022 by Mariana Barcenas
My experience at this Sally Beauty supply was amazing ! The nice worker who helped us (Juana) gave us amazing advice and everything was at a great price !!!! I'm SO excited to do my hair. Thank you !!
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January 2021 by Alan Allred
Dont bother. Service staff here is by a 2 girls who had no problem robotically reminding me to wear a mask (which i was wearing at the time) but did not once ask if I could use some assistance.
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July 2020 by shelisa sells
I wanted to right a review for the special help I received from Amber. She was very knowledgeable of the ion care hair products and also went above and beyond in explaining how the products can work well with natural hair and hair weave. Her natural hair is also healthy, long, and had been colored. I knew it was a win. Sometimes you see women working there with damaged colored hair that is barely hanging on to their heads, so I’m always trying to actually follow someone with healthy hair and is knowledgeable. Thank you so much for also calling to see if the crime bleach was available at the other store. Only four product because the store had less products than a lot of Sally’s I have been to. Other than that she won my vote! I’m hanks amber
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January 2020 by Karmen P.
I usually visit this location but after today, no more. The salesperson was very unhelpful and I was asking her about a brand of color I often buy and the only thing she knew was what brand was BOGO! So I bought a color that I wasn't familiar with only to take it to the Addison location and not only exchange the item originally purchased but found out my original color has been discontinued and bought not one but two bottles for the price of one! The salesperson at the Addison location was friendly and helpful; Addison now has my business and is much closer to my home! Thank you rude unprofessional person at this location!
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January 2019 by Everett Rogers-King
Great customer service!
