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January 2026 by Clark Sandlin
Slow as molasses and all I was needing was to pick up my modem. You better have a reservation even for just picking up.
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December 2025 by Susan Dacus
Embassy very helpful! Thank you for saving me money on my bill. Best service ever!
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December 2025 by Hichem Nacer
I went there on 12/28 at 6:00pm, I have 2 spectrum phones and also I have spectrum internet, my wife's phone has an issue and I wanted to replace it, when I reached there Daisy Martinez told me to show my physical ID, since my ID was expired, I told her that I will comeback home to get my passport and it takes me 30 to 40 minutes, I came back around 6:40pm, she told me that she can not do nothing because they close at 7:00 and she has to keep the old phone and they will not wait for me to transfer the data between the old and the new phone, I told her why you didn't told me from the beginning, why you make me drive back home and come back, I disappointed my wife because I promised her to get the phone this day, Daisy Martinez is not even sorry about what happened. I am thinking to switch to another provider.
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December 2025 by Alek Olson
Dylan was amazing! I really appreciated him going above and beyond. Will comeback and set up service with him.
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December 2025 by SONYA Holliday
Adriana was so nice with me I recommend
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December 2025 by Rhonda
Adriana was fantastic she helped me get my phone turned back on from what my granddaughter sabotage me with last night and I do appreciate her and she did a wonderful job. It was quick courteous and everything went well. Thank you.
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December 2025 by Rede Bee (RedE B)
Spectrum is a good service but there reprentives that they send out to get them services dont take no for a answer. Thats why im in a situation now with them. And I am paying my bill down. Today I was at Food Basket shopping they had a stand there. I told the ladies I have a old bill with spectrum that I have to lay off b4 I can get service. They insisted that they can get me a better deal and can still cut my services on. I said .maam . I love Spectrum and I will be back with yall in January because Im tired of paying for streaming service. Each one is a separate charge with T-Mobile Intenet/ Metro Pcs. I currently hv is not bad but you hv to pay sstill for each app separtely. But the 2 ladies insisted and walked through the store with me said they coild get me hooked up for $89 monthly with free mobile service 1 line... lol. They got me last time with that pitch. I said maam I will be a returning Spectrum customer after January because I hv a balance with you all. They ssid thats fine we can get them to zero that out if you start new service today. I laughed and said ok. Thats fine if it works but I never heard of that. They walked all through the store assisting me with my items I was getting and putting in my information.lol. then at the register we were finishing shopping and they was ready and like I previously told them. Spectrum sent them a messsgd said I have a deliquent balance need to be paid. She said well let me get your number you where right we will call you and sign you up in January when you pay off the balance and remember you get hulu. Bet plus all included.. lol. I couldnt do anything but laugh. But with that being said people need to start paying attention to what you are saying instead of trying to go on and make a sell. They could hv been at home because they was alreafy packing up getting ready to leave but said we will wait to get you approved. We know what your saying but we are telling you if you just give me your information it will go through we have a promotion.. lol.. what part of I owe spectrum still didnt they get. Same computer systems.lol. See them in January and thanks for helping me shop..
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November 2025 by Helen Aderibigbe
Thank you Kiana for your help! She ensured my watch was working before we left.
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November 2025 by Rosa Thelma
Adriana is the best! Please visita her for all tour needs. If i could give 6 stars I would. Thanks You, Spectrum!
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November 2025 by Abdullah
Tony was amazing! He provided excellent service, explained everything clearly, and was extremely helpful and respectful. Thank you, Tony
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November 2025 by Sabrina Wilson
Horrible experience. I was told several times today I would get an internet install today. I was told they would come between 10a-11a. I called at 11ish and they said it was placed on “reschedule “ when I did not request it. Then talked to 2 people that said I would get rescheduled to later today to 1-2pm. Then was transferred for a third time and a man said that my complex has spectrum, but my unit was the only one that can’t be serviced. I took off of work for this! Worst company ever
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November 2025 by Desiree Eaton
Surprisingly fantastic customer service! I’ve had 3 encounters in the past 5 weeks, all 3 were outstanding! Thank you!
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November 2025 by Derek Plate
There is no reason to go to this store, they direct you online as they’d rather you go online than actually help you in the store. Everything you can do in the store you can do online, save yourself the time.
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November 2025 by Randall Miller
Chris came and helped us move our router into a different room and was very quick and extremely kind. He did everything he could to make Spectrum look great, and satisfy the customer. Awesome experience and recommend Spectrum.
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October 2025 by Clinton Woodson Jr.
Just be timely!! All is well! An Be Well!
